10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 13,038 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Without cause: The vehicle will suddenly detect the presence of another vehicle and/or sense an imminent collision and subsequently applies the automatic braking system, causing the vehicle speed to suddenly decrease. This has happened repeatedly over the course of driving the car and resulted in being almost rear ended numerous times. This is a very dangerous scenario and could easily cause a severe accident, especially on the freeway when everyone around is going really fast and needs more time to react to the sudden and sharp slowing down of my vehicle. This happens in various locations, freeway, highway, or in the city. I have taken the car to the dealership numerous times to have this fixed, but get a different answer every time I take it in. But the problem remains unresolved and continues to place me, my passengers, other drivers, and even pedestrians in harms way.
- Simpsonville, SC, USA
The smart brake system is malfunctioning. The car slams on its brakes for no reason. No vehicle is ahead of me. I have been driving at highway speeds when this occurs and I haven't been rear ended yet. It's happened numerous times before and after I completed the recall. The condition is worse when it's raining. The car has been at the dealership for over 30 days unable to repair.
- Garden City, NY, USA
I was traveling East bound on the 10 fwy at about 50 mph between the exits town and indian hill with indian hill exit at 1 miles away and I was changing lanes so that I could exit on indian hill there was a truck that was at the indian hill exit putting it in front of my vehicle 1 miles away there was a car that was behind me at approximately miles away. Just after I changed lanes the car went into an emergency stop and then stalled almost causing the car that was behind me to come close to rear ending me this is my second complaint about this issue (NHTSA complaint #11219653) but was the third time that I have had this issue. The second time I took the car in for a recall on this issue on Feb 27, 2020 10:00:00
- Pomona, CA, USA
I driving uphill on a residential street. As I started to slow to turn the smart brake support flashed brake on my dash and immediately engaged the brakes and stopped the car. The road had a very slight curve with a few cars parked. There were no other moving vehicles in the area. If a car had been behind me it would have caused an accident. The system has given false warnings a lot but this was this first time that it stopped the car. I brought it to the dealership 2 days later and they tested the car and said it is working normally.
- Carlsbad, CA, USA
These issues been happening since the second month I owned my 2019 Mazda 3 hatchback. 1- suspensions, they're very rough & harsh., they bounce so much for no reason, I damaged one tire already while I was driving on I476 normal highway where I stepped on normal pothole ended up damaging my tire, suspensions are really dangers on all roads. 2- "adaptive cruise control" this feature many times almost caused an accident, rear end specially on highways. For some reason it doesn't detect the car in front of me when I have auto cruise enabled, no rain clear weather, this been reported more than 5 times to the dealership & its hard for them to tell what happen. They even had specialist came from ca to check up the car however it was declared the car has no issues, yet I still have issues every day, S 3- emergency breaking, sometimes it enables for no reason & the cars behind me almost rear ended me, they think I did break check but I don't the brakes! 4- peruzzi Mazda, where I purchased my car, said they will never work on my car again because "it wasted enough of their time". I have video of me picking up the car from peruzzi Mazda, dealership & it won't start up out side the service department & I called the manager & he said leave for next day, he called me day after saying it was my iphone charger... I asked him how the tech was able to bring it outside to the front door without no issues? he refused to answer. I work at a hospital & I daily my car to work, its not safe for me or to anyone on the road to drive it at all.
- Malvern, PA, USA
Fail sbs and sistem of detection of proximity
- Porter Ranch, CA, USA
Vehicle is 2 months old and the automatic emergency braking is going off in the middle of the street with no cars around. Today it went off in the middle of traffic and luckily the driver behind me was paying attention. I called the dealer to ask about servicing the recall and they said they did not have a solution. When I told them I almost got rear ended. Their response was thank goodness you didn't and if there was anything else they could help me with. Zero offers to help or concern for an obvious safety issue with this vehicle.
- Kissimmee, FL, USA
I was driving on us one between ft. Pierce and vero beach, just before christmas, 2019. There was no traffic in front or besides me, although there were cars approaching from the rear. The car suddenly violently shook and came to an immediate stop. I tried to start it, and nothing happened. I could see cars coming up behind me and knew I could easily be hit from the rear. Thankfully they saw I wasn't moving, and they were able to move to the other lane. After 5 or 6 attempts, I finally got the car started and pulled off the road. I had not heard anything about this problem and thought perhaps I had caused the situation. I did not report it at that time as I did not consider it could be a defect. I now know that it is.
- Ft. Pierce, FL, USA
Dear sir or madam, I leased a new Mazda 3 on 12/20/2019. At the time of signing all documents I was provided with a document to sign that the dealership were not allowed to sell me a car with an open recall. After registering with the Mazda app I found out that there is an open recall. Is this legal and what are my rights? this seems extremely dishonest. I would appreciate your feedback and advice on what I can do in this situation. The vehicle may unexpectedly stop while driving due to inadvertent activation of the smart braking system (sbs) automatic emergency braking system. Many thanks
- Los Angeles, CA, USA
Automatic break system malfunctions often and does a hard break. Also the perimeter sensor gets disabled numerous time out of blue while driving and stop functioning until the car restarts. The break happens without any prior indication or same situation. It just happens on the regular road as well as highway. But the highway just scares me. But there is no way I can tell Mazda with a proof.
- Campbell, CA, USA
Car has given multiple warnings that driver and safety assist features are disabled -- despite not being enabled. Car also gave a camera malfunction warning approximately 1 minute before slamming on brakes unexpectedly at 35-40mph and causing injury to driver;incident occurred at clear night with no other cars around. Car currently in shop; no word on what caused this or when it will be repaired.
- Houston, TX, USA
On June 6, 2019 at about 6:45pm while driving in stop and go traffic on the transition from the 241 fwy to the 91 fwy I received an error on my dash (attachment 1) three times within about 10 mins "push button start malfunction"" the car did not stop, over heat or malfunction in such a way to prevent me from driving to my destination, which was 15 miles away on June 7, 2019 on my way to work traveling at about 65 miles an hour on the 5 fwy at about 10 am in the morning with there being no vehicles around the car the car did an emergency break I know this from the dash display which showed a bright red circle with the warning that the emergency breaking system was engaged I've taken it to the dealer that was close to my work location within 1 hour of the event
- Pomona, CA, USA
- rear view mirror fell off while on the freeway. Hot days will break down the adhesive and cause the rear view mirror to fall off. - brakes vibrate harshly when in sport mode. Faster the vehicle goes, the more harsh the brakes will vibrate. - acceleration is jerky on low end (1st/2nd) gear. In stop and go traffic, or going up-hill on load, acceleration will feel jerky when try to keep a steady speed between 5-15mph. Car feels normal when pushing the acceleration harder.
- Torrance, CA, USA
- Waterbury, CT, USA