5.9

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,900 miles

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problem #1

Apr 092020

MAZDA3 4-cyl

  • 13,900 miles
I have taken my car to multiple Mazda dealers over the last several months with complaints of something very wrong with it structurally, specifically in the suspension, driveline, etc. Every time I plead with them that I am scared to death to drive this car because I truly feel that I might die in it due to its defects, but every time I am forced back into it because they say they cannot duplicate my concern and that the car has nothing wrong. I've caught freeman Mazda of irving falsifying their internal work orders and giving me ones showing that they can't find anything wrong. My battery died about a month ago, they gave me a test strip that stated my battery needed a charge, but I got a glimpse of their copy which stated the battery had a bad cell and needed to be replaced. I have video evidence of the defects that exist with my vehicle. On the smoothest roads in dfw at low speeds my car is rocking back and forth, bouncing up and down, and it truly feels like my axles are not rotating in sync that results in severe vibrations, shuddering, and the feeling that my axles will break or that a wheel will come off at the very least. I've had so many panic attacks, suffered an amount of mental anguish I can't begin to quantify, lost wages, almost lost my job, questioned my own sanity from being told almost two dozen times that they can't find anything wrong. I need help, I really am begging. They are refusing to acknowledge the defects my car has and writing my safety off like my life does not matter. I don't want to have to get seriously injured, hurt someone else, or die in this car because I feel an accident is impending. I've been so scared for my life in this car that I've spent over $2K on rental cars because I didn't want to die and Mazda has just left me hanging with no regard for my safety.

- Grapevine, TX, USA