While trying to open the passenger side sliding door in the winter the handle of the door broke. A plastic connector on the forward side of the handle, inside the door broke off. As I called to get a quote on repair I heard that this happens all the time. Only after I got a recall for a plastic piece on the lift gate did it occur to me that this is a safety issue. It is necessary to have a working door handle and one that will work in all circumstances.

- Shaker Heights, OH, USA

The contact owns a 2013 Mazda 5. the contact stated that the recall notice for NHTSA campaign number: 16V644000 (structure) was received in September of 2013. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Brentwood, TN, USA

The contact owns a 2013 Mazda 5. the contact received notification of NHTSA campaign number: 16V644000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure....updated 05/11/17.....updated 06/13/17 updated 10/13/2017

- Orchard Park, NY, USA