10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 61,384 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Was driving on interstate at 70mph and applied breaks, heard a bang from area of passenger front side and lost control of the steering of the vehicle causing it swerve into the adjacent lane on my right. I narrowly avoided being hitting and being hit by other vehicles and was able get the car to the shoulder event without having proper control steering as the car would only steer to the right. Upon inspecting the vehicle it was discovered that the bang was the passenger side subframe cracking due to heavy deterioration from rust. The car is underivable. I contacted Mazda and discovered that the previous years of this model have a recall for this subframe deterioration issue for the same exact part #. I was also informed that the car cannot be fixed as because of the part # is not available and has/is on backorder for many months. This defect is a huge safety risk, in my case I am very lucky this did not result in fatal accident traveling at 70mph on interstate 80. I fear other might not be so lucky. The subframe recall most certainly needs to be expanded to at least 2011 and subsequent years that use this same subframe. Additionally, at minimum courtesy to it customers Mazda should be altering its customers to have their subframes inspected as this is a very dangerous situation with many vehicle owners un aware they are driving ticking time bombs with subframes that are deteriorating prematurely and can lose control of steering at any moment.
- Valparaiso, IN, USA
I was driving in the rain, the road was wet and as I attempted to stop the brakes were locked. The brake pedal would not depress while trying to stop in the rain. As I swerved to avoid a fatality I continued to tap on the brake before the brake would unlock. This is the third incident that I have encountered since I purchased this car in 2011. I have taken this vehicle to the dealership and each time I have paid for brake issues, rotors being warped, brakes scrubbing together not holding. I have attempted to get a resolution but noone has assisted with this issue.
- Miami Gardens, FL, USA
Parked vehicle on Friday and engaged the emergency brake on vehicle. Went to leave for work on Monday in a.M. and when started to give vehicle gas, the vehicle was hesitant and then jerked forward making a loud chunk noise. As I drove down road, approximately 2 driveways, there was a wobbling noise coming from the rear of vehicle. I immediately stopped because it sounded as if a wheel was loose. I did a walk around the vehicle and could see something not quite right on the right rear brake rotor (4 wheel disc brakes on vehicle). Upon further inspection, I noted that there was a piece of what appeared to be my brake pad melted to the rotor. I did not drive vehicle further but contacted local Mazda dealership. I arranged vehicle tow to crossroads Mazda in prince george va. Upon inspection by their technician, they found that my emergency brake cable was locked up and this is what caused the problems. My brake pad on the right rear rotor had disintegrated and large chunks were completely missing. Crossroads arranged warranty repairs to replace my rear brake pads and emergency brake cable in the vehicle and to clean the right rear rotor. Since these repairs, the vehicle seems to be driving better than it ever did. Crossroads employees were super great to deal with and I felt took good care of me. On several times prior to this incident, I had commented on the smell coming from under my vehicle when driven for some time. Obviously emergency brake had been locked up for some time.
- Midlothian , VA, USA
- Hazleton, PA, USA