I have black Mercedes C230 kompressor sports sedan 2004 model. Car was purchased brand new at Mercedes authorized dealer. There is no modification made to this car and all the servicing done at Mercedes authorized dealer since I bought this car. It had only 58000 miles. Last B servicing which checked any safety related issues and includes regular maintenance, was done at authorized dealer on 02/18/2012. No issue was informed on 02/18/2012 to us by Mercedes authorized dealer servicing department. On 06/21/2012, when I was driving this car from work to home, I turned on A/C, A/C shutdown and I started smelling smoke. On left side of my car there is A/C vent and I saw fire inside the hood through that vent.I pulled over car right away and electricity went out with in 1 min of my pulling over and within 4 min, whole car was burning. My car is now totaled. This poses following security concerns: 1. Mercedes C230 2004 is made of highly inflammable material and driver and users of car has very less chance to survive if there is fire. 2. Mercedes C230 2004 model A/C unit is not of highest quality and electrical system is faulty. Both of above issues poses very serious security risks to public and it needs through investigation. I contacted Mercedes head quarter for investigation and Mercedes declined to investigate. Geico stated in report that hood is stuck and cause of fire is unknown. Geico insurance company authorized Mercedes engineers to investigate further upon my request and Mercedes usa does not want to investigate further. I have pictures of burnt car and can share if it helps in investigation to rule out above 2 concerns. We do not want others to go through same ordeal as we went through. Updated 06/13/13 updated 06/17/2013

- North Potomac, MD, USA

I bought a certified pre-owned 2004 cl 500 mb from hbl tysons on 8545 leesburg pike, vienna, va on Apr 19, 2008. The salesman showed me the carfax report which showed no prior problems. So, I bought the vehicle w/ an extended warranty. However, 2 weeks after I purchased the car, I experienced many electrical problems, transmission problems, tire problems, & problems with my air conditioner/ heat. Over a 1 years later, my car has been back & forth at the hbl tysons corner, va & mb annapolis, md svc cntr over 40 times for the same reoccurring electrical problems. The electrical problems are becoming worse B/C the car freezes; the steering wheel malfunctions & locks upon starting the car & sometimes, while in motion; in addition to other malfunctions involving: Seat belt, seat head rest, headlights, tail lights, rear fog lights, license plate lights, windshield wipers; heat/air conditioner, SRS, & airbag deployment. I'm paying a car note & I barely have my car B/C the svc. Cntrs have my car for 2-3 weeks at a time B/C they can't fix it. I've even been told by them that my particular car is too intricate to fix. I've contacted mb corporate in montvale, NJ via telephonically & correspondence, to elevate several complaints, but, my last 2 complaints were to no avail B/C I heard nothing from them as of yet. I keep all of my receipts from each time I've dropped my car off & I'm ready to pursue a lawsuit. In fact, I've contacted better business bureau, your Agency, & several lawyers B/C I've recently discovered via a class action suit, that the year, make, & model of my car is involved in a nat'L recall where a faulty valve w/I the heat/air conditioner, causes a build-up of debris & water, which leaks into the electrical system, causing it to malfunction & shut down. Help me B/C it's obvious the car is unfixable and too dangerous to drive. According to the class action, these problems pre-existed before I bought the car and mb was aware of them prior to selling the car.

- Severn, MD, USA

Car would not start and could not get the car in gear. The car has been in the dealers shop for repair 4 times to fix the same problem. Currently the car is running. Negociating with mbz to buy the car back.

- Fresno, CA, USA