Takata recall. The contact owns 2013 Mercedes-Benz C250. The contact received notification NHTSA campaign number: 18V043000 (air bags) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Mercedes-Benz of el cajon 1111 wagner dr, el cajon, ca 92020 (619) 365-9439) was contacted and confirmed the remedy part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Diego, CA, USA

The contact owned a 2013 Mercedes Benz C-250. None of the frontal air bags deployed vehicle destroyed the contact stated that his wife the driver of the vehicle fell asleep while driving due to the medication she was taken. Per the police report she was driving approximately 25-30 mph when she collided head-on into a parked vehicle. None of the frontal air bags deployed. The police was present and a report was issued. The contact stated that the driver sought medical attention for head and shoulder injuries. The vehicle was towed to Mercedes Benz of arrowhead (9260 w bell rd, peoria, AZ 85382), then to the body shop where it was deemed a total loss. The cause of the air bag failure was not determined. The dealer was contacted by phone and advised that sometimes the air bags do not deploy. The contact mentioned that he had received notification for NHTSA campaign number: 18V043000 (air bags). The approximate failure mileage was 86,000.

- Litchfield Park, AZ, USA

Takata recall- the contact owns a 2013 Mercedes Benz C-250. The contact received notification of NHTSA campaign number: 17V627000 (air bags). The contact stated that helms bro, Mercedes Benz dealer (located at 208 northern blvd, bayside, NY 11361) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Flushing, NY, USA

Takata recall. The contact owns a 2013 Mercedes-Benz C230. The contact received notification of NHTSA campaign number: 18V043000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Performance Mercedes-Benz of buffalo located at 8185 main St., williamsville, NY 14221, was contacted and it was confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Chicago, IL, USA

I find it unacceptable that there is no option for airbag replacement over two years into the recall

- Orlando, FL, USA

I have a NHTSA recall (18V043) - manuf. Recall # 2018030004 on my 2013 Mercedes C250. My complaint is that the recall was announced over two years ago (on Jan. 10, 2018), and my car still says "recall incomplete, remedy not yet available." My complaint is that the manufacturer (Mercedes-Benz) has not offered a timely remedy. My concern is, first, safety, but as important -- I am not able to sell this car with an open recall. Buyers all have only offered a "diminished value" offer because of the open recall with "remedy not yet available." These dealers should be legally required to address these issues in a timely manner. I've called two dealerships in the houston area (greenway and clear lake), and they won't even give me a timeframe for the repairs. In the meantime, I can't sell this car until it happens. I am very frustrated by Mercedes-Benz's poor response time in dealing with this (both in notifying me of the original recall, and in making a plan for doing the repairs in a timely manner.)

- Houston, TX, USA

Mercedes Benz has recalled my vehicle, however, refusing to repair it as they claim there is no fix yet available to the passenger's side front airbag. Can you assist in getting Mercedes to take action in getting this vehicle repaired? I ahve been patiently waiting for more than one year to get this issue resolved.

- Richmond, CA, USA

The contact owns a 2013 Mercedes-Benz C250W. The contact received a recall letter for NHTSA campaign number: 18V043000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Atlanta, GA, USA

I have been having constant issues with the steering and airbag lights going on. I was also in a bad rear end wreck in 2016 and the airbags did not deploy. I have been calling santander consumers about the issue and they don't care and are still making me pay my more. The Mercedes dealer has said that the recalls are pending and they do not have the parts to fix the issue. So I have stopped making payments because I have a toddler and will not drive a dangerous car and the car was recently repossessed last week. The airbag deploy lights constantly stay on indicating they are not working and the steering keeps locking up. It happens when the car is parked and in motion.

- Houston, TX, USA

The contact owns a 2013 Mercedes-Benz C250. The contact stated that NHTSA campaign number: 18V043000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in February of 2018. The contact spoke with two Mercedes-Benz dealers: Down town la motor (1801 South figueroa street, los angeles, ca 90015, (213) 748-8951) and fletcher jones motorcars (3300 jamboree road, newport beach, ca 92660, (940) 718-3231) and was informed that parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Monterey Park, CA, USA

Hello, my C250, 2013 Mercedes Benz is the subject of manufacturer recall number: 2018030004, and NHTSA recall number: 18V043. This is in regards to the takata air bag defect. My Mercedes Benz dealership sent me over ten (10) recall notices in the mail and via emails. Every time I called the dealerships to schedule a service appointment to replace the airbag, they would tell me that they don't have the parts, and that I should call back in few weeks. This has been going on for months now, and despite several recall notices being received. Mercedes Benz dealership has failed to fix the defective airbag despite the fact that if the airbag deploys, a passenger-side airbag inflator explosion during deployment could result in metal fragments striking the front passenger or other occupants, possibly causing serious injury or death. Below is the name and address of my Mercedes Benz dealership: Mercedes-Benz of South bay 3311 pacific coast highway torrance, ca 90505 (855) 302-0511 you attention to this matter is greatly appreciated. Thank you! regards, [xxx] P.S. for the date field below of "when did this happen?", I entered the date of the last recall notice email I received from Mercedes Benz dealership. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Rancho Palos Verdes, CA, USA

Takata recall. The contact owns a 2013 Mercedes-Benz C250W. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the air bag warning indicator remained illuminated since June of 2019. Since then, the turn signal lights were inoperable. The contact stated that Mercedes-Benz of silver spring (located at 3301 briggs chaney rd, silver spring, md 20904, (877) 658-3780) exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the failure. The part was not available for the repair. The failure mileage was unknown. Parts distribution disconnect.

- Silver Spring, MD, USA

2013 Mercedes Benz C-250. Consumer writes in regards to passenger side airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the air bag recall and requested confirmation that the recall will be completed.

- Port Orange, FL, USA

Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of silver spring (located at 3301 briggs chaney road, silver spring, md 20904, 877-658-3780) and the manufacturer and was informed that the part was not available. The contact had not experienced a failure.

- Silver Spring, MD, USA

Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received a recall notification for NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown dealer stated that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Houston, TX, USA

Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger air bag warning indicator was illuminated. On one occasion, while the contact's vehicle was stopped, another vehicle crashed into its rear driver's side. The contact stated that the headrests detached due to the impact. The air bags did not deploy. The contact received injuries to the neck and back, which required medical attention. A police report was filed. The vehicle was able to be driven. After the crash, the ABS, air bag, and several other unknown warning indicators illuminated. Also, the brakes failed to operate properly and the vehicle began to stall. The contact took the vehicle to Mercedes-Benz of houston greenway (located at 3900 southwest freeway, houston, tx 77027, 713-489-211) where the brakes were repaired; however, the failures still occurred. The manufacturer was notified. The vehicle was not repaired. The approximate failure mileage was 62,000.

- Missouri City, TX, USA

Takata recall. The contact owns a 2013 Mercedes-Benz C250. The vehicle was included in NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue and stated that the part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Wake Forest, NC, USA

Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received a recall notification for NHTSA campaign number: 16V043000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hendrick motors Mercedes-Benz (5201 East independence blvd, charlotte, nc 28212) confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Gastonia, NC, USA

Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The contact called Mercedes-Benz of san antonio at 210-920-3237 (located at 9600 san pedro ave, san antonio, tx 78216) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Antonio, TX, USA

Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received a recall notification for NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of South orlando (4301 millenia blvd, orlando, fl 32839, (407) 374-0033) and was informed that the parts were not available. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.

- Winter Haven, FL, USA