10.0

really awful
Crashes / Fires:
11 / 2
Injuries / Deaths:
12 / 0
Average Mileage:
12,080 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Mercedes-Benz C250:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #120

Oct 162017

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign numbers: 17V627000 (air bags) and 19V010000 (air bags). The contact called Mercedes-Benz of catonsville at 410-788-7744 (located at 6631 baltimore national pike, catonsville, md) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available for 19V010000 (air bags) and parts distribution disconnect for 17V627000 (air bags).

- Catonsville, MD, USA

problem #119

Jan 112016

C250

  • miles
The contact owns a 2013 Mercedes-Benz C250. The contact received a recall notice for NHTSA campaign number: 18V043000(air bags). Dick dyer Mercedes-Benz Volvo (5825 two notch rd, suite a, columbia, SC 29223, 803-786-8888) was contacted and stated that the part was not available. The manufacturer was contacted and stated that the part would not be available until may of 2020. The contact was referred to NHTSA to file a complaint. The vehicle was not repaired. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fort Mill, SC, USA

problem #118

Aug 202019

C250

  • miles
The contact owns a 2013 Mercedes-Benz C250. The contact stated that there was a manufacturers recall related to the air bags however, the part for the repair was unavailable. The recall information was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified. The vehicle was not repaired. The contact had not experienced a failure.

- Concord, CA, USA

problem #117

Aug 192019

C250

  • miles
The contact owns a 2013 Mercedes-Benz C250. The contact received a recall notification on NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were contacted. The contact had not experienced a failure. VIN tool confirms remedy not available.

- Albaquerque, NM, USA

problem #116

Aug 132018

C250

  • miles
The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. El dorado hills Mercedes-Benz (1000 Mercedes ln, el dorado hills, ca 95762, (888) 773-3154) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was unknown.

- El Dorado Hills, CA, USA

problem #115

Jul 012018

C250 4-cyl

  • 0 miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The contact stated that Mercedes-Benz of gainesville (located at 4000 N main St, gainesville, fl 32609, (352) 363-2677) exceeded a reasonable amount of time for the recall repair. The manufacturer has not been made aware of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Ocala, FL, USA

problem #114

Feb 012019

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue and stated that the part was not available. The contact had not experienced a failure. Parts distribution disconnect.

- Charlotte, NC, USA

problem #113

Jul 022019

C250

  • 23,455 miles
My airbag on the driver side was loosed and the right side of the airbag is popped out on the steering wheel July 2, 2019. I was stationary when I noticed this, so I returned the car to the Mercedes dealership in sugarland, tx to be fixed on July 2,2019. The service advisor informed me that Mercedes would special order the part and fix it. On July 3, 2019 I received a call from the dealership stating the technician had inspected it and checked the springs. That they tighten it back up and it look ok and I need to wait until I receive my second letter from Mercedes before they can replaced the airbag that I need to come in and pick up the car that it was ready. The airbag was not replaced. When will I receive a second letter to replace the takata recall airbag?

- Missouri City, TX, USA

problem #112

Feb 012018

C250

  • miles
The contact owns a 2013 Mercedes-Benz C250. The contact stated that they were waiting on a remedy for an unknown air bag recall for the past nineteen months. The vehicle was taken to Mercedes-Benz of Ontario (3787 East guafti rd, Ontario, ca 91761, 909-212-8400) and the contact was repeatedly informed that a remedy was not available. The manufacturer was notified. The contact had not experienced a failure.

- Claremont, CA, USA

problem #111

Feb 012018

C250

  • 55,000 miles
Takata recall appears to have become a bad joke. It has been 16 months since receiving a letter from Mercedes Benz acknowledging the danger of our airbags needing replacement and being a part of the takata recall (Feb 2018 to June 2019). Mercedes Benz has their notification of this recall, on their own mbusa website as Jan 10, 2016 (NHTSA recall number 18V043). Mbz has stated the status of this recall as "recall incomplete. Remedy not yet available." Since a very long time, with no apparent changes or updates. It is becoming clear that mbz has no intention of fulfilling this recall, and apparently quite content to leave the passengers and drivers of their vehicles in danger of injury, maiming, and/or death from a repairable problem that is well known for quite some time now.

- San Jose, CA, USA

problem #110

Jun 272019

C250

  • 65,000 miles
Takata recall in a letter dated February 2018 I was notified by Mercedes Benz that my C250 sedan had a defective airbag that would need replacement. The letter went on to say that parts were not yet available but I would be notified when they became available in 2018. Some time later, the mbusa (mbusa.com) website published a repair schedule indicating that parts for my car would not be available in 2018 but would be in early 2019. Now the mbusa website says that the expected time for repair parts is April 2020. This is completely unacceptable because the car will be over seven years old at that point. That is less than the amount of time that it took for the first faulty airbags to begin killing and maiming drivers and passengers. My car is in priority group 9. the NHTSA documentation shows that manufacturers should have acquired sufficient parts for repair of pg 9 cars by June of 2018, but in a letter owners, the CEO of Mercedes says that this is out of his control. It is my opinion that Mercedes Benz is out of compliance with 49 usc 301 and that action should be taken to cause them to follow through with the required repairs in a timely manner.

- Conroe, TX, USA

problem #109

Jan 162016

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received a recall notice for NHTSA campaign number: 18vc43000 (air bags). Star motor cars (7000 katy road, houston, tx 77024, 713-868-6800) was contacted on multiple occasions and stated that the parts needed for the recall remedy were not available. There was no estimated time for when the parts would be received. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Houston, TX, USA

problem #108

Jan 102016

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250C. The contact received a recall notification for NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Schumacher european (18530 N scottsdale rd, phoenix, AZ 85054, (480) 470-7746) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Glendale, AZ, USA

problem #107

May 242019

C250

  • miles
Takata recall recall date January 2016. No remedy still in 2019. Passenger airbag may rupture with metal fragments. No rental car provided. No updates from Mercedes Benz. No safety.

- Duluth, GA, USA

problem #106

Feb 062018

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of long beach (located at 2300 E spring St, signal hill, ca 90755, (562) 374-7759) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Long Beach, CA, USA

problem #105

Jan 102016

C250

  • 48,500 miles
Takata recall this recall has now been open for three years and four months with no proposed resolution. As a Florida resident owner of an affected vehicle, I can only assume that the condition worsens over time, and that the passenger airbag at some point (soon or presently) becomes a greater risk of degredation and exolosive deployment than of passenger protection. May we at least instuct the dealer to disable the airbag temporarily (without cost to us) until a "fix" is available?

- Boca Raton, FL, USA

problem #104

May 012019

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The Mercedes-Benz of stevens creek (4500 stevens creek blvd, san jose, ca 95129 (408) 641-4610) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Jose, CA, USA

problem #103

Jan 022019

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes Benz C250. The contact received notification of NHTSA campaign number: 19V010 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer fletcher jones imports (7300 w sahara ave, las vegas, nv 89117 (702) 364-2700) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Las Vegas, NV, USA

problem #102

Jan 102016

C250 4-cyl

  • Automatic transmission
  • 0 miles
Takata recall air bag since 1/1/90. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The contact called the Mercedes-Benz of North palm beach dealer (561-848-2900, 9275 fl A1aalt, North palm beach, fl 33403 ) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Plm Beach Gardens, FL, USA

problem #101

Jan 012016

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250C. The contact stated that NHTSA campaign number: 18V043000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in January of 2016. Mercedes-Benz of buckhead (2799 peidmont rd ne, atlanta, ga 30305) stated that the parts were not available. The manufacturer was also contacted and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Brokhaven, GA, USA

Read the next 20 complaints »