10.0

really awful
Crashes / Fires:
11 / 2
Injuries / Deaths:
12 / 0
Average Mileage:
12,080 miles

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« Read the previous 20 complaints

problem #60

Jul 102018

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags); however, the part to do the repair was unavailable. The mbusa customer service hotline was contacted and confirmed that the parts were not available for the recall remedy. The local dealer was not contacted regarding part availability. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Diego, CA, USA

problem #59

Jan 012016

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign numbers: 18V043000 (air bags) and 17V627000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer (autonation Ford margate, 5401 E copans rd, margate, fl 33063) was contacted and confirmed that the parts were not available for the recall remedies. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 18V043000 (air bags) and parts distribution disconnect for NHTSA campaign number: 17V627000 (air bags).

- Fort Lauderdale, FL, USA

problem #58

Feb 012018

C250

  • miles
Takata recall - replacement of the passenger airbag has not been timely creating a safety hazard to driver and passenger.

- Jensen Beach, FL, USA

problem #57

Jun 272018

C250

  • 74,000 miles
The contact owns a 2013 Mercedes-Benz C250. While depressing the horn, it failed to operate and the SRS warning indicator illuminated. The vehicle was taken to Mercedes-Benz of buckhead (2799 piedmont rd ne, atlanta, ga 30305, (800) 399-3804). The contact was informed that dealers were advised not to service vehicles with a takata air bag recall for which the SRS warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 74,000.

- Decatur, GA, USA

problem #56

Jun 262018

C250

  • miles
Takata inflators - I was sold a Mercedes C250 by an authorized Mercedes dealership as a certified pre-owned vehicle in March 2016. While selling the vehicle, the dealership showed me a carfax report with no open recalls. This recall has been open since Jan 2016 implying that I was sold the vehicle using fraudulent information. Also since then it has been 2 years with no remedy as the parts are not available. I contacted the customer service and was told they cannto help solve this.

- Bellevue, WA, USA

problem #55

Jun 182018

C250 4-cyl

  • miles
Takata recall: I was informed about this recall regarding passenger side air bag last fall 2017. As of today 6/18/18 no repair has been made. I feel very endangered while driving in my car. It also renders my vehicle non-saleable. Please let me know when I can expect to have this defect remedied. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Marina Del Rey, CA, USA

problem #54

Jun 072018

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received recall notifications for NHTSA campaign numbers: 17V627000 (air bags) and 18V043000 (air bags); however, the parts to do the repair were unavailable. The dealer (autobahn motors, 1-800-585-5661) was called and confirmed that the parts were not available for the recall remedy. The manufacturer informed the contact that NHTSA determined which states received the air bags. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fremont, CA, USA

problem #53

Feb 012018

C250 4-cyl

  • miles
Mercedes Benz C250. Consumer writes in regards to passenger side airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. The vehicle must be repaired before it can be legally transported to the consumer's home in Canada.

- Fremont, CA, USA

problem #52

Oct 062017

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted regarding part availability. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sanford, FL, USA

problem #51

Nov 012017

C250

  • miles
The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign numbers: 17V627000 (air bags) and 18V043000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Hoehn motors in carlsbad, California was made aware of the recalls and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Carlsbad, CA, USA

problem #50

Feb 012018

C250 4-cyl

  • miles
2013 Mercedes Benz 250E. Consumer writes in regards to takata airbag safety recall.

- Pompano Beach, FL, USA

problem #49

Jun 012016

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact stated that the recall notice for NHTSA campaign number: 18V043000 (air bags) was received in June of 2016. After contacting the dealer (beorne Mercedes-Benz in beorne, tx), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was not notified. The VIN was unknown. The contact had not experienced a failure.

- Helotes, TX, USA

problem #48

Jan 012017

C250 4-cyl

  • miles
The contact owns a 2013 Mercedes-Benz C250. The contact stated that NHTSA campaign number: 18V043000 (air bags) and NHTSA campaign number: 17V627000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notifications in January of 2017. The contact called Mercedes-Benz of delray in delray beach, fl 33444 (phone: (561) 291-6095) numerous times requesting information on part availability. The dealer informed the contact that parts were unavailable. The manufacturer was notified and stated that the dealer would call the contact when parts become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Boynton Beach, FL, USA

problem #47

Nov 012017

C250

  • 34,000 miles
"takata recall". I received a "important safety recall notice" from Mercedes-Benz usa, dated November 2017 stating that my 2013 mercedez-Benz C250 was being recalled due to defective "takata air bags". I contacted my local mercedez-Benz dealer (mercedez of orlando) and they told that they would contact me when replacement parts are available. I received a second "important safety recall notice" from mercedez-Benz usa (dated February 2018) stating that I should contact my local mercedez-Benz dealership immediately to have the "takata airbags replaced. I contacted my local mercedez-Benz dealer (mercedez of orlando) and they told me that the replacement parts were still not available and they will call me when they are available. Today (07may2018) I received a letter from my local mercedez-Benz dealer (mercedez of orlando) telling me that my 2013 mercedez-Benz C250 has a "safety recall issue" due to defective takata airbags and I should contact the service department at (855) 456-8774. I contacted the service department of mercedez of orlando and they told me that they don't have the replacement parts and they will contact me as soon as they have the parts. Conclusion: It has been 18 months since I received the first "safty recall notice" from mercedez-Benz usa and I still haven't had my "recall issues" fixed. This is totallt unacceptable. I am driving an "unsafe" vehicle and is under a "mandatory recall" and my local mercedez-Benz dearler (mercedez of orlando) is jerking me around and refusing to fix my vehicle. If I get hurt or injured in a car accident due to these "safety recall issues" who is liable?

- Chuluota, FL, USA

problem #46

Feb 072018

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign numbers: 17V627000 (air bags) and 18V043000 (air bags); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called hoehn motors at 760-438-4454 (5475 car country dr., carlsbad, ca 92008) and was informed that parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- La Jolla, CA, USA

problem #45

Apr 232018

C250

  • miles
Takata inflators (passenger side) grounding cables in steering wheel

- Orlando, FL, USA

problem #44

Oct 262017

C250 4-cyl

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign numbers: 17V627000 (air bags) and 18V043000 (air bags); however, the parts needed for the repairs were not available. The contact called Mercedes-Benz of san antonio at (210) 920-3235 (located at 9600 san pedro ave, san antonio, tx 78216) and was informed that the parts were not available for the recall repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Antonio, TX, USA

problem #43

Apr 052018

C250 4-cyl

  • Automatic transmission
  • 73,412 miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received recall notifications for NHTSA campaign number: 17V627000 (air bags) and NHTSA campaign number: 18V043000 (air bags). The dealer (Mercedes-Benz of South charlotte, 950 N polk St, pineville, nc 28134, (704) 837-7955) was contacted to schedule an appointment for both recall repairs. The dealer stated that they serviced the vehicle for the driver's side air bag recall only. The dealer also indicated that the parts had not been supplied from the manufacturer yet for one of the recalls. The contact stated that the air bag indicator remained illuminated after the dealer's repair for one of the two recalls, which was a safety concern. The manufacturer was notified of the failure. The failure mileage was not available. Parts distribution disconnect for NHTSA campaign number: 17V627000 (air bags) and VIN tool confirms parts not available for NHTSA campaign number: 18V043000 (air bags).

- Charlotte, NC, USA

problem #42

Jun 012016

C250

  • miles
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact stated that the recall notice for NHTSA campaign number: 16V081000 (air bags) was received in June of 2016. The VIN look up informed the contact that the parts needed to repair the defect were not yet available. The manufacturer and local dealer were not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Houston, TX, USA

problem #41

Mar 072018

C250

  • miles
The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over five months ago. The dealer (Mercedes-Benz of columbus, 7470 veterans pkwy, columbus, ga 31909) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Columbus, OH, USA

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