10.0
really awful- Crashes / Fires:
- 11 / 2
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 12,080 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I just got off the phone with mbusa customer service about the takata recall. In the letter sent out, it states that 'a passenger- side inflator explosion during deployment could result in sharp metal fragments striking the front passenger or other occupants, possibly causing serious injury or death.' But that there are no parts available to fix this possible dangerous situation if it happens to occur. I told the phone representative I feel unsafe driving my car, especially with my son with me and asked if mb can offer me a rental car until the parts are available to fix the recall. She said mb at this time is not in the position to offer rental cars. And I replied ' you are saying that mb is not willing to give me a rental car while you have sent out a recall stating I can be in danger but are unable to fix the problem". and she repeated that mb is not in the position to offer rental cars at this time. I feel like there should be something Mercedes should do. I understand mb is sending out the recall notices to save themselves if something does happen to a driver due to the recall, and I am assuming they are hoping customers just disregard the notice. If a customer, such as myself feels unsafe because of this recall and if mb is not going to resolve it now, then what are my options "
- Fontana, CA, USA
I received a recall notice from Mercedes about the takata airbags. When I called the company to see when replacements will be available they stated they did not know so I called the auto safety hotline. They told me not for a year due to my model is 2013. I then called Mercedes back and said that is not a reasonable amount of time and would like a loaner vehicle until mine is fixed and safe. Mercedes stated they are not giving loaner vehicles and encouraged me to keep driving this vehicle since they have not have any deaths. This is not acceptable to me and I would like a loaner or replacement vehicle. I did some research and there are reported accidents with their vehicles having airbag issues and injuries have been reported. Not having any reported deaths does not make my car safe, since when does someone have to die in order for a comp[any to acknowledge and provide their customers with a loaner or safe vehicle replacement.
- Lake Worth, FL, USA
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received NHTSA campaign numbers: 17V627000 (air bags) and 16V081000 (air bags). A dealer was not contacted to inquire about part availability. The contact spoke with the manufacturer over the phone and was informed that the parts would not be available until September of 2019 and there was 'nothing to worry about'. the contact had not experienced a failure. VIN tool confirms parts not available for both recalls.
- Las Vegas, NV, USA
The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Crown eurocars in saint petersburg, Florida was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Hudson, FL, USA
Recevied a letter form Mercedes Benz regarding passenger side airbag in my vehicle.(2013 benez). I will be contacted for a new bag.
- Alpharetta, GA, USA
The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign numbers: 17V627000 (air bags) and 18V043000 (air bags). The parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of ft. Pierce (4500 us-1, fort pierce, fl 34982, (772) 617-0819) confirmed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Port St. Lucie, FL, USA
Takata inflators-I currently have 2 recalls on my car; one 10/05/17 NHTSA 17V627 and other one from 1/10/18 #18V043 with the airbags. Neither one has a remedy yet and I was told this weekend at the dealer to not let anyone sit in the passenger side due to danger. This is not an option for me. I was also told the earlier recall is also dangerous yet no eta on repairs. I am single parent with college student as well as handicap mother in her 80S... I need this fixed now.....just to be told I will be contacted when there is a repair is not an answer. I am terrified to drive the car and have no options on this. Please help put my car in priority line for repair or else I should have lkq loaner until it is repaired. My car suffered flood damage at 4 months of age in 2014 and I am very concerned parts were compromised that could affect this even more! (the car was purchased in South Florida and we moved to ga 2015 thus high humidity exposure)
- Smyrna, GA, USA
Takata recall. We have been receiving recall notices since June 2016. Each notice states the manufacturer has no parts to repair the issue and no timetable on when parts will be available. We purchased the vehicle as a certified pre-owned car. Had we known about this major safety issue we would not have spent so much money on purchasing the vehicle. When we attempt to trade the vehicle in we are being lowballed due to the open safety recall.
- Woodland Hills, CA, USA
Takata recall, grounding, electrical.
- Rosemead, CA, USA
Tamara recall please let me know when this will be taken care of I received a letter from Mercedes back in Nov still no remedy.
- Las Vegas, NV, USA
The dealership told me they do not have the parts to fix the airbag recall
- Arcadia, CA, USA
Too long waiting for accident to happen. Haven't had an incident, but the longer the wait, the greater the possibilty. When will the parts be available ?
- Houston, TX, USA
Takata recall - no solution yet to repair
- Acworth, GA, USA
Takata recall I am very concerned and scared to be driving my car. This recall has been going on for months and nothing has been done in a timely manor. The fact that there is a warning that while driving with this malfunction may cause serious injury or possibly death is concerning. I do not feel safe driving my car anymore and would like a rental car provided until this issue is fixed.
- Los Angeles, CA, USA
The contact owns a 2013 Mercedes-Benz C250W. The contact stated that the air bag warning indicator illuminated and remained lit. The VIN was included in NHTSA campaign number: 17V627000 (air bags); however, the part to do the repair was unavailable. A local dealer was not contacted. The manufacturer was made aware of the failure and informed the contact that there were no recalls on the vehicle. The failure mileage was unknown. VIN tool confirms parts not available.
- Greenville, SC, USA
The contact owns a 2013 Mercedes-Benz C250. While the vehicle was stationary and while driving various speeds, the passenger air bag indicator illuminated. The contact stated that the failure was intermittent. The manufacturer and dealer were not made aware of the failure. The failure mileage was approximately 77,600.
- Chino Hills, CA, USA
The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (silver star Mercedes-Benz, 3905 auto mall dr, thousand oaks ca 91362) and was informed that there was no failure unless the SRS warning indicator illuminated and there was a message on the instrument cluster. The manufacturer was made aware of the issue and directed the contact to the local dealer, if the warning indicator illuminated. The contact had not experienced a failure. VIN tool confirms parts not available.
- Goleta, CA, USA
Takata recall..: I received a notice that the airbag in my car is on recall...would like to know when I should expect the replacement. The beverly hills dealership didn't know when they would have a replacement for my care. I don't feel safe driving my car knowing about this problem
- Los Angeles, CA, USA
Takata inflators involved on a car accident on 02/27/2017 were this vehicle air bags didn't deployed. This vehicle was a total loss and got paid off by my insurance but I am still hurt.
- National City, CA, USA
- Charleston, SC, USA