10.0
really awful- Crashes / Fires:
- 11 / 2
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 12,080 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall I was driving on on street and tried to make E a left turn when the steering wheel clicked and the airbag malfunction message came on the dashboard. This is the 2nd time that this has happen this year. I had to fight with the dealer last time (Feb 2017) because they're telling me that my vehicle is not registered for this recall. At this moment I have no control over the control panel on my steering wheel nor am I able to see the regular dashboard display when the car is on because the airbag icon and message "front left malfunction service required" is noted and won't go away. Can someone please help me? I do not want to have an accident of the airbag deploying or malfunctioning and then find out that my vehicle should be on the list. Vehicle - Mercedes Benz C250 2013
- Los Angeles, CA, USA
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer Mercedes-Benz of albuquerque (8920 pan american fwy ne, albuquerque, nm 87113) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted and was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
- Waynefbille, MO, USA
Received a takata airbag recall and looked it up and I have a recall on my car. NHTSA recall number : 17V627 manufacturer recall number: 2017100005
- Redding, CA, USA
"takata recall" : I tried to take to Mercedes and they denied fixing my issue!
- Hendersonville, TN, USA
Clicking in steering column. Mercedes Benz stated that I would have to pay. The car was in motion. I was parking. My airbag light is on and I still hear clicking when I turn the wheel
- North Hollywood, CA, USA
"takata inflators recall". I've called lockey Mercedes Benz in clearwater twice and they keep telling me my car is not in the list for this recall that I should not worry. I think they don't want to take responsibility for it and that its against the law. Then I called Mercedes Benz in tampa and I also went there to speak to someone about it. They said I am in the recall list and there is nothing they can do about it. They can't fix it because they don't have the part for it. They are not even offering a loaner. I don't feel safe in this car anymore. I don't have any other car to drive. Please can you tell what should I do?
- Tampa, FL, USA
Hi team, I have got a air bag recall for my car with below details. Name [xxx] VIN no [xxxxxx] car Mercedes Benz C250 2013 but Mercedes is saying they do not have any information for this and will not be able to replace the airbag. I have checked my VIN no in the www.safercar.gov and as well as www.airbagrecall.com and both the site is confirmed that my airbag should be replaced by Mercedes. Please help me. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')
- Irving, TX, USA
Takata recall. I received the indicator light in my car that they are not functioning. I called the dealerships and they don't have them in stock. I drive children in my car and we are all in danger now. What are we supposed to do?
- Ellicott City, MD, USA
Takata recall I called my local Mercedes Benz dealer who stated that in their system I had no air bag recall on my vehicle. I entered my VIN # on the airbagrecal website it showed I did" Mercedes Benz dealer is clearly not claiming responsibility. Rep told me that the letter was sent to all owners of Mercedes Benz cars and that my car does not have an recall? I don't agree with her and would like to file a complaint due to non-assistance and negligence on Mercedes Benz dealer end for not looking into my vehicle more. The recall for the airbag issued a warning of safety so I'm unpleasantly dismayed at the fact that the Mercedes Benz rep would dismiss my concern so nonchalantly to discuss a software update notice she did find in her system which I was due for? I currently have a airbag light on in my vehicle which is alarming and worries me a bit to say the least. I would like some action to take place in getting this issue resolved. The dealer should be offering to take a look at all Mercedes Benz customer vehicles to ensure airbag is not installed and everything is okay"
- Roswell, GA, USA
Takata recall called hoy fox family auto where I purchased auto and have has maintenance done before. Maintenance section stated they are not yet authorized to replace air bags and will call later. I am concerned because airbag recall web page atakata air bags need to be replaced fast due to possibility of death in minor crash.
- El Paso, TX, USA
The contact owns a 2013 Mercedes-Benz C250. While driving approximately 58 mph in the rain, the vehicle hydroplaned, flipped twice, and crashed in a ditch. The air bags did not deploy. The contact also stated that the seat belts did not secure both the driver and front passenger tight enough. There were no warning indicators illuminated. The driver struck her head on the steering wheel and the front passenger struck her head on the dashboard. Both occupants sustained minor injuries that required medical attention. A police report was filed. The vehicle was towed to a body shop. It was not determined whether the vehicle was totaled. The failure mileage was approximately 90,000.
- Birmingham, AL, USA
I was in a motor vehicle collision recently, with severe car damage for over $10K, but my airbags didn't deploy.
- Brentwood, CA, USA
The contact owns a 2013 Mercedes-Benz C250. The contact stated that the air bag warning indicator was illuminated on the instrument panel. The dealer diagnosed that the vehicle needed a new occupant restraint module. The vehicle was not repaired the manufacturer was made aware of the failure. The failure mileage was 56,000. Updated 03/07/17
- Jonesboro, GA, USA
Involved in a head-on collision where a Suburban C1500, going East on huebner, tried to turn left in front of my car and my C250 T-boned the Suburban. Both cars were moving, my C250 was heading West on huebner, and the C1500 was turning left onto nw military in front of my car. At impact, it was my estimate my car was going about 15-20mph, I was breaking from 35-40mph [speed limit 45mph]) which was the point I saw that he was turning accross my front.
- San Antonio, TX, USA
The contact owns a 2013 Mercedes-Benz C250. While driving 35 mph, the vehicle was involved in a head on crash. The air bags did not deploy. The vehicle was towed to a police impound. A police report was filed. There was one injury that required medical attention. The manufacturer was notified of the failure. The VIN was unknown. The failure mileage was approximately 44,000.
- Austin, TX, USA
The contact owned a 2013 Mercedes Benz C250. While driving approximately 10 mph, the contact's vehicle was involved in a crash with another vehicle and exploded. A police report was filed and there were no injuries. The air bags failed to deploy. The fire department extinguished the fire. The vehicle was destroyed. The failure mileage and VIN were unknown.
- Houston, TX, USA
The contact owned a 2013 Mercedes Benz C250. While driving approximately 15 mph, the contact crashed into another vehicle. As a result, the front of the vehicle caught fire. The air bags failed to deploy. A police report was filed and there were no injuries reported. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was 29,500.
- Houston, TX, USA
I've been experiencing a hesitation when accelerating in my 2013 Mercedes Benz C250. The back seat belts stopped working. The passenger airbag light all of the sudden now states it is off.
- Porter, TX, USA
Head on collision with another vehicle and the front end of a brand new 2013 Mercedes C class was destroyed. Vehicle was less than a month old. Airbags did not deploy and I wonder how that could be when the entire front end of the vehicle was smashed in. Mercedes pride their vehicles on safety and I'm very concerned that their new models may not live up to that standard. Airbags should have deployed in this accident to minimize injury or death. These new models are slowly taking to the streets and should be investigated to see if there is warrant for an airbag recall. Mercedes needs to be aware of this because they will be distributing these vehicles all over the globe. Not much is available on a 2013 model and this is a vital time to investigate before the masses have these vehicles where major injuries or death may occur. I feel lucky to have walked out with a concussion and I hope this investigation can prevent anyone else from future serious injury or death.
- Alamo, CA, USA
- Tampa, FL, USA