2.1

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
75,250 miles

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problem #2

Aug 162014

C350 6-cyl

  • 81,000 miles
About 3 moths ago my car was unable to start, Mercedes Benz (mb) technician came and diagnose it that there is an issue with the electronic ignition switch(eis) - that it was not recognizing my key. The tech. Wiggle around the key and was able to crank and start my car. It never happen again until last week (August 16,2014), the car won't start again. I called mb and they send me a technician at my house, his diagnosis was the eis issue again and this time he was not able to start my car. He suggested that it should be towed to the nearest dealership. This morning (Aug. 18, 2014), I tried to start my car and wiggle the key on the ignition and I was able to start the car again. Unfortunately when I turned off the ignition, I was not able to start it again. A friend of my told me that there was a recall regarding the eis of Mercedes Benz C 350 in 2008. The mb campaign no. Is 2008020003, March 2008. I called Mercedes Benz and asked them if they will cover the cost for replacing the eis. Their response was, they will not because my car VIN was not one of the cars that is being recalled about this eis problem. Why is mb is not covering the cost, this is the same issue on the recall regarding the eis malfunction that was sent in March 2008.

- San Antonio, TX, USA

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problem #1

Jan 092014

C350 6-cyl

  • 69,500 miles
When the key was placed in the ignition, the key was not recognized. The car would not start and the steering wheel remained locked. A message on the dash advised to remove the key. This was not a battery issue. The lights, radio and car locks worked fine. The car has been towed to the dealership and I am waiting for the outcome. It is interesting that the tow company that picked up my vehicle advised me that they had towed approximately 30 Mercedes in the last 2 week and that approximately 20 of them were experiencing the same complaints. Prior to this occurrence, the weather had been unusually cold, down to the single digits. On the morning of the incident, the weather had warmed up. I have been reading that the trouble may be caused by the electronic ignition switch.

- Baltimore, MD, USA

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