10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
49,085 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Nov 242020

CLA250

  • 94,225 miles
1) the truck opens for no reason whether the car is parked or driven without trunk feature being activated. This happens when driving down a 4 lane highway at night and day. 2) collision prevention of light displayed & won't go off. (see attached). Google indicates that the passenger air bag has an issue.

- Horsham, PA, USA

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problem #4

Sep 012020

CLA250

  • miles
The command unit reboots every 2 minutes with the car on or off. It kills the battery. This is a safety issue as the battery discharges. We have seen dozens of customer complaints online. Mercedes charged $157 and wants another 500--600 for diagnostics. The car has 52,000 miles and just went out of warranty.

- Canton, GA, USA

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problem #3

Aug 152020

CLA250

  • 66,000 miles
While the vehicle is stationary, engine off, all doors closed, and after locking the door using the smart key locking button or the keyless locking function (touching the door handle), all four doors appear to be lock (can visibly see lock move down to lock position). However, without the smart key nearby, the rear doors can still be open.

- Houston, TX, USA

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problem #2

Jun 012019

CLA250

  • 33,200 miles
I have 2015 Cla250 collision prevention assist dose not work and it’'s always on as alarm on my dashboard after I search too many people have same issues I want to the dealer the ask 190$ for diagnostic and then will charge my for re program and suspension to harsh notice my car mileage 33000 only thanks

- Lakeside, CA, USA

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problem #1

Oct 192017

CLA250

  • 52,000 miles
I bought Mercedes cla 2015 on Jan 2015 and I drove the vehicle where my audio system used to reboot time to time once in a while but it used to come up. So I did not mention and take it to dealer that time but recently, after driving 53K mile, it completely stopped working and only rebooting itself. Later I found out there was recall about 2015/2016 cla audio recall "reference tsb no. 2015110001". so I took it to dealer "Mercedes Benz houston greenway" and they said they can not update unless they change control unit. I also called Mercedes Benz customer service but they also same thing. So I paid 50% cost which is $1457. This looks unfair to me because it had issue and it has recall too.I need proper help here as this does not look right to me and I am starting my voice here to resolve this issue.

- Pearland, TX, USA

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