The contact owns a 2017 Mercedes-Benz C300. The contact stated while driving at an unknown speed, a vehicle unexpectedly made a left turn into the front drivers side of her vehicle causing it to accelerate and jump the curb eventually coming to a stop. The contact stated the air bags did not deploy however an air bag malfunction warning alert illuminated. The front passenger tire and the whole driver side was damaged. The contact sustained four broken teeth, eye damage, traumatic brain injury, shoulder damage, seizures, and speech damage that required medical attention. A police report was filed. The vehicle was deemed undrivable however repairable by the insurance company as the air bags did not deploy. The contact stated that the dealer stated that the air bags were not defective. The manufacturer was made aware of the failure however, offered no assistance. The failure mileage was 20,000.

- Northville, MI, USA

The contact owns a 2017 Mercedes-Benz Cla250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over six months ago. The dealer (Mercedes-Benz of Tacoma, 1701 alexander ave E C, fife, wa 98424) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lacey, WA, USA

The contact owns a 2017 Mercedes-Benz Cla250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of silver spring in silver spring, Maryland was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Silverspring, MD, USA

The contact leased a 2017 Mercedes-Benz Cla250. The contact stated that the vehicle was included in NHTSA campaign number: 17V62700 (air bags). The contact stated that if the air bags deployed, it would cause injury to her family. The contact called a local dealer (Mercedes-Benz of palm beach, 400 okeechobee blvd, West palm beach, fl 33409) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue and informed the contact that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.

- West Palm Beach, FL, USA