I was driving my 2014 CLA 45 AMG at around 75 mph not even running it hard and it started smoking and squealing (there was no check oil, over heat, or etc lights on or warnings given). Pulled off the road within 10-20 seconds of this starting. Opened the hood and everything looked fine, thought a pulley froze up or etc.
Had it towed to a local shop (the closes Mercedes dealer is 203 miles away from me) they found nothing wrong with the pulleys or serpentine and noticed the oil was almost empty. Had the car transported to the closest Mercedes dealer which Its currently sitting at the Mercedes dealership in Albuquerque.
The week before I called and told them everything that happened and scheduled an appointment for the Monday after we dropped it off. When it was dropped off we gave the keys to what I assume was the general manager, owner, or etc since he left in a Porsche 911 after this and also told him what had happened and he saw us tow it in.
I called the dealer ship near the end of the day that Monday and asked what they found. they asked for me name and everything and couldn't find me in the system so they connected me to a service guy who said 'oh the blue CLA45 AMG, that whines really loud when started'. The service personnel that I talked to the week before apparently didn't put my appointment and information in the system. Also the guy it was dropped off to also did not inform anyone that there was no oil in the car... The service tech calls me a couple hours later and tells me that the engine threw a rod and will be $39k to fix!!!
I was driving my 2014 CLA 45 AMG at around 75 mph not even running it hard and it started smoking and squealing (there was no check oil, over heat, or etc lights on or warnings given). Pulled off the road within 10-20 seconds of this starting. Opened the hood and everything looked fine, thought a pulley froze up or etc.
Had it towed to a local shop (the closes Mercedes dealer is 203 miles away from me) they found nothing wrong with the pulleys or serpentine and noticed the oil was almost empty. Had the car transported to the closest Mercedes dealer which Its currently sitting at the Mercedes dealership in Albuquerque.
The week before I called and told them everything that happened and scheduled an appointment for the Monday after we dropped it off. When it was dropped off we gave the keys to what I assume was the general manager, owner, or etc since he left in a Porsche 911 after this and also told him what had happened and he saw us tow it in.
I called the dealer ship near the end of the day that Monday and asked what they found. they asked for me name and everything and couldn't find me in the system so they connected me to a service guy who said 'oh the blue CLA45 AMG, that whines really loud when started'. The service personnel that I talked to the week before apparently didn't put my appointment and information in the system. Also the guy it was dropped off to also did not inform anyone that there was no oil in the car... The service tech calls me a couple hours later and tells me that the engine threw a rod and will be $39k to fix!!!
- Joshua W., Durango, CO, US