5.2

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
18,316 miles

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problem #2

Jan 072005

E320 6-cyl

  • Automatic transmission
  • 820 miles
Electrical problems out of service 18 days, SRS/airbag failures out of service 18 days, ac/defrost blower motor failures out of service 12 days, brakes out of service 9 days, transmission (idle surge/up shifting/stalling) out of service 10 days, front end/tires out of service 10 days. During the lemon law final repair attempt, the dealer wrote on work order that they had installed new brakes because they found "after market brakes" on car. The only place the car has ever been serviced was the dealership where we purchased it. We asked the service advisor and assistant service manager (first they said the brakes were thrown out and then they said the parts were shipped to mb) and wrote two certified letters to Mercedes Benz for the removed parts so we could track the serial numbers. We were ignored. The regional representative who initiated the "brake replacement" was conveniently "promoted out of the area" just before the lemon law hearing so he could not be questioned. We had been complaining about the brakes, especially the stopping distance, from the beginning and they kept saying no problem found. The dealer would not document it on the work orders.

- Palm City, FL, USA

problem #1

Aug 082005

E320

  • Automatic transmission
  • 35,812 miles
The contact stated the passenger's air bag sensor was not working properly. When an adult passenger was sitting in the seat the light illuminated, indicating the air bag was not functioning. When a child or a person under the weight guidelines sat in the passenger's seat the air bag would not be activated. The light came on/off randomly, making it difficult to determine if the air bag was functioning when necessary. The dealer attempted to correct the problem four times, and have been unsuccessful. The dealer planned to contact the manufacturer for assistance in determining the cause of the problem.

- Clifton, VA, USA