10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
3 / 0
Average Mileage:
79,097 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2007 Mercedes-Benz E350:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #137

Nov 282017

E350

  • 70,000 miles
There is a recurring smell of gas when the tank is filled above 1/2 or so. Upon inspection by a mechanic, the tank is metal and is leaking in spots at the top of the tank. Mercedes Benz issued an extended warranty for 15 years to cover this make, model and year but for some reason this specific VIN number is not being honored by Mercedes. The mechanic says this is a safety issue and must be addressed as timely as possible. There is a bulletin from Mercedes Benz dated January 2015 that speaks specifically to this issue. I have contacted two different Mercedes Benz service departments (daytona beach and North orlando) who confirm this is a serious issue and it needs to be addressed. They both referred me to the Mercedes Benz customer service assistance center in New Jersey. Upon contacting them, they said my issue had to be elevated to a managerial level for follow up but I have not heard back from anyone as of this complaint. I find it terribly frustrating and concerning that a known problem like this is not being more aggressively addressed to ensure my family's safety. If I wasn't living this situation myself I would not believe it - this is ridiculous. Please help!!!

- Daytona Beach, FL, USA

problem #136

Apr 302017

E350

  • miles
NHTSA action number: PE12001 fuel leak when tank is full.

- Phoenix, AZ, USA

problem #135

Jan 012016

E350

  • 90,000 miles
Strong gas smell when tank is filled all the way. This smell is prominent both when stationary or moving. The smell goes away when the tank is 3/4 full or less. Gas has leaked from under the rear seat on occasion. The smell fills up the interior of car as well as outside. Makes my whole garage wreak of gas and feels very unsafe.

- Richmond, VA, USA

problem #134

May 012016

E350

  • miles
Fuel pump leak.

- Houston, TX, USA

problem #133

Jan 012017

E350

  • 165,000 miles
When gas tank is filled there is a very strong gas smell. The fumes fill up the whole garage and can be smelled while driving. Once fuel is down to 3/4 tank the smell goes away. Dealer says my car is pzev and therefore does not qualify for action PE12001. They say my vehicle is exempt from the warranty extension afforded all other cars in its class. Looking for recourse as my mechanic says the fuel system is identical in the pzev and non pzev vehicles.

- Redwood City, CA, USA

problem #132

Jan 132017

E350

  • 140,000 miles
Pungent fuel odor after filling up gas tank. The smell is so strong that it causes drivers nausea, headaches, and dizziness. Local dealer (rbm of alpharetta) states: "my tech found the fuel sending unit sealing ring to be cracked and leaking when he pulled up the back seat. Then he got the vehicle up in the air an could see fuel residue on the back side of the fuel tank that had dripped down from the top. The solution for repair is to replace the fuel tank assembly, reason for this is your vehicle is a pzev or partial zero emissions vehicle. The fuel tank and sending unit are sealed from the factory for zero emission standards. When you arrived this morning I reviewed the vmi for your car to show you it was not part of the warranty extension for the fuel tank you spoke of. I still ran coverage for your vehicle to see if Mercedes would cover the repair but it is outside the warranty period for this repair." I'm not sure of the integrity of Mercedes-Benz, but I will soon find out. This is obviously the exact same problem experienced on the vehicles under the warranty extension issued by mbz, but since my vehicle was originally purchased in California (pzev), they are denying the claim. I'm assuming this is due to the fact that the repair cost is much more significant than the traditional (non-pzev) design. The pzev vehicles need the entire fuel tank replaced versus the simpler (and less expensive) fuel sending unit for the non-pzev cars. Otherwise, this is the exact same problem...only a different fix. This is a significant safety issue admitted by my service advisor. He stated, that the car is dangerous to drive in the current state. I am currently escalating with mbz leadership and hoping they will hold integrity as a business and do the right thing and fix it under this extended warranty.

- Roswell, GA, USA

problem #131

Apr 012016

E350

  • 100,000 miles
Strong gas fumes inside the car. Started smelling it after 100,000

- Chula Vista, CA, USA

problem #130

Oct 272016

E350

  • miles
I'm smelling a heavy gas odor in my vehicle. Like there's a leak in the back seat.I feel unsafe in my vehicles. Is this problem covered under recall?

- Beverly Hills, CA, USA

problem #129

Oct 192016

E350

  • 116,000 miles
The contact owns a 2007 Mercedes-Benz E350. While driving 75 mph on the highway, the vehicle ran out of fuel and shut off. The dealer diagnosed that the fuel pump was faulty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 116,000.

- Pleasington, CA, USA

problem #128

Aug 152016

E350

  • 96,000 miles
Hello guys. I am having an issue with my E350 (07), everytime I fill up my tank I can smell the gas. I don't smell it inside the car but outside the car and it is strong. It is really strong that you thought the gas spilled. Once the gas goes down to like 3/4 of a tank the odor will be gone. I tried tracing where the gas odor is coming from and I think it is under the fender on the rear driver side.

- Chantilly, VA, USA

problem #127

Jan 012016

E350

  • miles
When I fuel the car to full, there is the high odor of fuel. Only when the car is full, I can smell the odor of gas. The vehicle is stationary, in the garage.

- Las Vegas, NV, USA

problem #126

Sep 282016

E350

  • 160,000 miles
The contact owns a 2007 Mercedes-Benz E350. The contact smelled a fuel odor inside and outside the vehicle. The vehicle was taken to the local mechanic where it was diagnosed that the fuel pump was faulty. The vehicle was not repaired. The failure mileage was 160,000.

- Oceanside, CA, USA

problem #125

Sep 302016

E350

  • 100,640 miles
The contact owns a 2007 Mercedes Benz E350. The contact stated that after the vehicle was refueled and driving at various speeds, a fuel odor emitted from the vehicle without warning. In addition, the contact mentioned that after the vehicle was parked in the garage, a fuel odor was present inside the residence. The vehicle was taken to an independent mechanic where it was diagnosed that there was a leak inside the fuel tank and the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,640.

- Albuquerque, NM, USA

problem #124

Sep 032016

E350

  • 36,000 miles
The contact owns a 2007 Mercedes-Benz E350. After the vehicle was refueled and driving at various speeds, a fuel odor emitted from the vehicle without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 36,000.

- Silver Spring, MD, USA

problem #123

Sep 122016

E350

  • 142,000 miles
The contact owns a 2007 Mercedes-Benz E350. The contact stated that there was an abnormal fuel odor in the vehicle and it experienced a complete loss of power. The contact stated that the vehicle could not be restarted. The vehicle was towed to the contact's residence. The vehicle was taken to the dealer where it was diagnosed that the fuel pump was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 142,000.

- La Quinta, CA, USA

problem #122

Sep 062015

E350

  • 84,000 miles
My car is having a extremely strong gasoline smell inside and outside of my car after I fill up the car. I have not seen any gasoline leak on the ground. But the smell inside and around the car is getting worse as time goes by and now I am afraid to park the car in the garage. I started noticing the smell 8-10 months ago and it has been getting worse after fill up. The smell is noticeable after the the tank is half empty. This is a serious risk that needs to be addressed by Mercedes Benz. Mostly I smell the gas when the car is parked. The rear seat passengers have complained about the strong smell when the car is moving as well.

- Keller, TX, USA

problem #121

May 272016

E350

  • 14,500 miles
I have been reading all fuel related complaints regarding my vehicle and its overwhelming the amount of complaints over the same thing. I have a gas odor in rear left side of vehicle after I feel my car. My certified Mercedes mechanic inspected the rear seat are and notice fuel at the sending unit on top of tank. Mercedes Benz says my VIN is not part of the extended warranty but yet I have the exact same problem that those non pzev vehicles. Is there some kind of ruling or agreement says Mercedes needs to resolve this problem??

- Davie, FL, USA

problem #120

Apr 132016

E350

  • 59,900 miles
Strong odor of gasoline after filling tank. Vehicle was stationary. Noticeable by driver and passenger when opening door upon egress. Also when walking around rear of vehicle.

- Scottsboro, AL, USA

problem #119

Feb 152016

E350

  • 130,000 miles
This report is an additional inspection report for ODI number 10745880 on 07/28/2015 and 10855318. It is an identical fire incident that I attach an inspection report for your further investigatio, Mercedes Benz may have to make a recall to replace fuel hose for the public safety with these repeated incidents.

- Los Angeles, CA, USA

problem #118

Apr 082016

E350

  • 90,000 miles
My car for the past month has had a terrible fuel smell every time I filled my car up. The fumes smelled awful and they would make me sick. I kept asking mechanics what is going on, and when I called Mercedes they said my VIN number didn't match the recall. This was a total lie. I was never notified that there even was a recall. After getting to a person who has a position of more authority I was told to have the car towed to the dealership where it sits now. However I got the runaround first from corporate Mercedes. Then when I was driving down a busy street the car completely stopped. I was caught in a busy intersection. When I checked on line I found out about the class action suet. I read all the complaints and almost all of the stories for 2007 E350's matched my issue. I have no idea if Mercedes will stand by their name and fix this very dangerous problem. If not I will call my lawyer.

- Studio City, CA, USA

Read the next 20 complaints »