10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 79,097 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Fuel smell coming from the rear, car is a pzev and out of warranty, smell is very strong and I am unable to drive it with a child in the back because they get dizzy. Unable to fill up with gas up to a certain point or smell will linger.
- San Elizario, TX, USA
Fuel sending unit warranty was extended but only for a short time. Mine has failed and gas is leaking into the car and MB won-??t honor warranty because it expired on my car and entire fuel tank has to be replaced.
- Walnut Creek, CA, USA
Fuel tank and fuel parts leaking. 2 repairs and car often smells of gasoline especially in the garage.
- Loveland, OH, USA
Fuel tank fuel leak, NHTSA Action Number EA13003 I purchased a 2007 Mercedes E Class used a few months ago, and recently I noticed a fuel leak, strong fuel smell outside of vehicle when fuel tank is filled higher. More fuel means more fuel odor. Upon research, it seems like there was a warranty extension for 15 years, and with my luck, warranty extension ran out just after I bought the car but before I noticed the problem. As fuel is a safety issue and can easily ignite, and also affects emissions, I feel like the remedy should not just be a 15 year warranty extension, but longer as cars are staying on the road longer and longer. I'm sure I'm not the only one with this issue out of warranty extension period.
- Pasadena, CA, USA
Due to the odor of gasoline both inside and outside my car I brought my car to the local Mercedes-?? dealership. Upon inspection they found a small crack in my fuel tank which allowed gasoline to leak into another compartment. The dealer stated they would not be able to replace fuel pump without replacing the gasoline because of the -??danger and risk of fire-??. I believe that the leakage of gasoline and the fumes associated inhaled presents a very real danger, and risk to health. Upon research I found that this is a major issue that has been addressed by your department. After a 3 year investigation this investigation was closed due to the extension of the manufactures warranty to 15 years. My car is 8 months out of the extended warranty. When speaking to Mercedes-?? Benz hotline, the representative stated receiving several phone calls recently with reports of the same issue. I appreciate your attention to this matter. I am hoping this case with be reopened, and the manufacturer held responsible for replacing faulty fuel tanks.
- Naples, FL, USA
Vehicle fuel system known component issue, fuel pump failure, intermittent. Driving vehicle can lose power at speed, causing potential loss of control as hydraulic assist to steering and braking fails with engine. This known issue has intermittently cause our car to fail to start, or fail in operation. This was a known issue, the manufacturer was allowed to avoid a recall by extending the warranty for this component (fuel pump in fuel tank assembly) to 15 years. Our car started showing this around that time (3 months ago, when extended warranty expired), however we were not then aware of said warranty. Now that we've been two months of diagnosis and discussions with MBUSA Customer Care, they are not willing to replace the known failure point as warranty expired 3 months ago. This should have been a recall from the beginning, and now we, and many others to come, will have the value and usefulness of our vehicles reduced or eliminated. Those not aware of the potential failure of this very expensive part, will be at risk every time they operate their cars at speed on the public highways. NHTSA should never have allowed this warranty extension scheme to substitute for a recall. There is no way to predict failure, and entire fuel tank assembly replacement is <$4,000. Fuel pump is not individually accessible or available for replacement, only entire tank assembly in these PZEV vehicles is available. Mercedes-Benz is shirking responsibility here, and flipping it over to the dealerships and consumers.
- Alpine, CA, USA
The component/s that have failed are (reputedly) the fuel system resulting in significant fuel fumes permeating into the cabin of the vehicle as well as being very evident around the rear outside of the vehicle. This seems to be more obvious after the car has been filled with fuel. Having fuel fumes leaking into the cabin of the car should be self evident as a risk to anyone travelling in the vehicle, especially in the rear seats. The fumes eminating from the car, externally, are a potential fire hazard should anyone walk by with a cigarette or naked flame. This is an on going problem well known to Mercedes Benz and one that should have been the subject of immediate recalls by MB and not subject to a Mileage, Time Frame or VIN number. Why should I, or anyone, have to foot a fairly significant bill, for fixing a manufacturing fault just because the previous owners didn't get the problem fixed and I purchased the vehicle after some 15 year warranty time frame? This issue could result in someone's death if Mercedes is not forced to remedy it and by remedy it I mean for ALL 2007 E350's to be recalled unconditionally. Consumer would like to amend the complaint to include the recall of ALL Mercedes E350 for the years 2006 and 2009 for inspection of the cause of the problem and the repair of those vehicles where repairs are needed at Mercedes Benz cost.
- Canisteo, NY, USA
After I filled up my gas tank and came home and parked my car in the garage. After a few hours I smell strong gas smell. When I researched mbworld, I saw many people having the same / similar issue, and Mercedes Benz had extended the warranty to 15 years towards fuel leak issues. There were many articles on the forum. When I called my dealer, he said that I there are no recalls on it. How do I resolve this issue?
- Austin, TX, USA
When I fill the gas tank to the top, I smell fuel in the cabin, I think there was a recall for that, but dealership says no, there is a video on this issue on youtube as well, I got this recall number from a friend NHTSA#13003, could you please check and help me out.
- Humble, TX, USA
When I fill up the gas tank I notice a gas smell from outside of the car on the rear drivers side. When the fuel level drops to 3/4 full the smell disappears. I'm afraid of an explosion if I park in an enclosed garage
- Prescott, AZ, USA
I recently bought an 07 Mercedes E350 I've found this same complaint on numerous websites the whole cab of the car fills with a terrible fuel smell only on the inside of the cabin but its so bad id hesitate lighting a lighter in the car until the windows have been rolled down and aired out its supposedly under the very spot my 5 year old granddaughter would be seated this is not only highly dangerous and flammable but will give the driver and occupants terrible headaches, nausea at times and in my opinion is a not only fire hazard but also a health hazard and it does this sitting stationary without the car running I've tried everything not filling the car to the top but even at a half tank you have the same problem its so bad I would return the car if the dealer would take it back this is extremely unhealthy
- Rainbow City, AL, USA
My car was running suddenly stop and does not start, I take it to Mercedes dealer and they charge me $195 plus tax to scanned it they found the ECM engine control module need to be replace. Cost is $2,300 plus tax. Please contact me for at your convenience so I can take further steps towards Mercedes Benz.
- Miramar, FL, USA
Problem: Car leaks fuel to the ground near the rear exhaust part of the car when gas tank filled past 3/4 full of a tank. Car leaks fuel, and smells excessively like gasoline inside, and outside of the car. This could be a potential health risk due to the fumes of the gasoline, and gasoline leaking. The problem could be a safety issue due to gasoline potentially leaking on the exhaust, and igniting. The car also will not pass emissions due to evaporation leak check engine codes. This happens every time a gas fill up more than 3/4 of a tank of fuel. I have pictures of the fuel leak.
- El Paso, TX, USA
The contact owns a 2007 Mercedes Benz E-350. The contact stated that the vehicle had an odor of fuel inside. The vehicle stalled. The contact stated that the odor was more prevalent in and under the rear passenger seats. The vehicle was towed to a fields motorcars located at (4141 N Florida ave, lake land, fl 33805) and was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the fuel odor made her ill. The manufacturer was contacted and the contact was referred back to the dealer. The vehicle was not repaired. The failure mileage was approximately 148,000.
- Ocala, FL, USA
The contact owns a 2007 Mercedes Benz E350. The contact stated that after filling up fuel tank, the vehicle emitted an abnormal fuel odor. The contact stated that the vehicle had ceased to operate without warning while traveling at 50 mph. Upon investigation, the contact discovered an investigation was opened and closed under NHTSA action number: EA13003 (fuel system, gasoline) for which the manufacturer extended the warranty to 15 years with unlimited mileage. The contact took the vehicle to Mercedes-Benz of portland 1605 sw naito pkwy, portland, or 97201 where the contact was informed that the defect was related to the fuel sending unit and not the fuel tank. The dealer had refused to service the vehicle under the extended warranty and provided the contact an estimate of approximately $3,000 to have the vehicle repaired. The vehicle was not repaired. The manufacturer was notified and offered that contact no assistance. The failure mileage was unknown.
- Murrieta, CA, USA
There is a strong smell of gasoline due to a defective gas tank seal - this problem is exacerbated when the gas tank is filled or nearly filled, the extreme danger of the gas fumes emitted manifests itself in the probable explosion causing deathly harm to people, owners and innocent bystanders, property, including the car itself. The car is a 2007 Mercedes-Benz E-350
- Stamford, CT, USA
My vehicle shut off while I was driving on a main street. Two minutes later I could start it. Then next day I could so I took it to a trusted mechanic and was informed about recall. It hasn't started since. The mechanic isn't certain about exactly the problem but said there was some misfires on sensors. Unknown exactly what's wrong. I did get a letter in the mail about a recall offered to me if similar conditions happen.
- Gahanna, OH, USA
I can smell gas fumes and my fuel pump failed in my 2007 Mercedes E350. While Mercedes extended the warranty on the fuel tank / pumps for the E series, non-pzev, I have been advised that my car has pzev emissions and I am not covered. The non-pzev cars received a 15 year extended warranty with unlimited mileage. The pzev cars have mileage capped at 150K. The resolution Mercedes provided to the NHTSA was misleading since they did not provide a resolution for all of the cars with fuel tank / pump issues.
- Burlington, NC, USA
The contact owns a 2007 Mercedes-Benz E350. The contact noticed an abnormal odor of fuel inside the vehicle after filling the tank with fuel. Also, the check engine warning indicator was illuminated. The vehicle was taken to Mercedes-Benz of bakersfield (5600 gasoline alley dr, bakersfield, ca 93313, (661) 536-5588) where it was determined that the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 120,000. The VIN was unknown.
- Bakersville, CA, USA
- North Bergen, NJ, USA