10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 18,457 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My rear sub frame has major corrosion and is broken on the driver side, the passenger side about to go soon. My vehicle only has 154000 miles on it.
- Phillipsburg , NJ, USA
Per the technician: "the rear subframe is rusted out and the lateral strut arm is starting to break away". Because of this issue, the car unknowingly presented a safety risk to occupants and other drivers. A failure of the subframe or connected components could have resulted in a serious accident. Photos are attached. The vehicle is currently available for inspection upon request. There were no warning indicators to this issue. The issue was found only because the car was being serviced for brake pads. Mercedes Benz USA customer care said there was no recall or other warranty covering the issue and said the vehicle was outside their "good will assistance program". The vehicle is no longer able to be driven.
- Washington, MO, USA
During maintenance check, mechanic indicated rust on the rear subframe that can lead to failure. Failure on this car would cause a puncture of the fuel tank due to car design. Upon further research, this is a well known issue with MB and is covered as a recall in all countries other than the US. Please encourage Mercedes Benz to do the right thing and issue a recall for this defective component, to avoid serious accidents.
- Reston, VA, USA
Freeway car in motion, tire came off truck and hit my car 2016
- Laguna Niguel, CA, USA
Another car made an illegal U-turn and caused me to T-bone on his passenger side. Front of my car hit his passenger side and dragged his car for about 10 feet. Air bags on my car did not deploy, safety system M-brace in car failed and did not call sos either. Car safety system did not detect the crash at all. Mercedes Benz did not detect a crash....updated 09-10-14 the consumer stated she received soft tissue injuries to the neck, shoulders, and back, bruised elbow, and headaches and loud ringing for 10 days caused by the crash. Updated 12/16/2014
- Seattle, WA, USA
Molds and mildew build up in the air condition ducts placing people who are susceptible for infection (people with weak immune system) at risk for fatal infection. The dealer stated that this is a known and common condition for this car because the ac box does not drain the condensed water. This is because the way the car was designed. The dealer recommended turning off the ac for 30 seconds while keeping just the fan on every time before turning off the car to dry up the condensed water on the ac coils, not practical. The dealer has a known service to disinfect the ac system but because of the car design could not guarantee that the condition will not return. There is no warning or any instructions in the manual regarding this potentially fatal condition for susceptible people.
- Davis, CA, USA
- Reston, VA, USA