10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
11,369 miles

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« Read the previous 20 complaints

problem #86

Mar 132019

E350

  • miles
The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bag) several months ago. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of temecula (40910 temecula center dr, temecula, ca 92591) was contacted and confirmed that the parts were on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Murrieta, CA, USA

problem #85

Sep 132017

E350

  • miles
The contact owns a 2011 Mercedes-Benz E350A. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sun motor cars., Inc (6677 carlisle pike, mechanicsburg, pa 17050, (717) 691-3333) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Palmyra, PA, USA

problem #84

Aug 202018

E350

  • miles
"takata recall" Mercedes-Benz has consistently been pushing back the repair date for my vehicle. The initial repair date was August 2018, which then a letter received noting it would be remedied in December. When December arrived, my local dealer noted that my VIN shows that there is no longer an expected repair date. I contacted Mercedes-Benz directly and they just noted that there is no remedy expected anytime soon. The company has also refused to provide a vehicle in the meantime while a remedy is being found. Personally, the takata airbag issue is worrisome to myself and my family and the fact that Mercedes-Benz does not feel any sympathy and will not provide another vehicle due to the major safety concerns is simply unprofessional. Many other automakers is providing vehicles to their clients, and Mercedes-Benz should be doing the same. They must realize they people do travel to areas they do experience high corrosion rates and therefore, they are more likely to be affected than the average vehicle. Mercedes-Benz should really rethink their stance on these recalls for their clients.

- Tucson, AZ, USA

problem #83

May 112016

E350 6-cyl

  • miles
2011 Mercedes Benz. Consumer writes in regards to takata airbag safety recall.

- Vero Beach, FL, USA

problem #82

Feb 012016

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. West herr Ford of rochester (4545 w ridge rd, rochester, NY 14626, (585) 352-1200) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Naples, FL, USA

problem #81

Jan 012018

E350 6-cyl

  • Automatic transmission
  • miles
The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of Kansas City (13851 madison ave, Kansas City, mo 64145, (816) 943-7000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Leawood, KS, USA

problem #80

Feb 012019

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of nashville (630 bakers bridge ave, franklin, tn 37067, (800) 770-5582) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Gallatin, TN, USA

problem #79

Jan 012017

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of South charlotte (950 N polk St, pineville, nc 28134, (704) 837-7955) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Charlotte, NC, USA

problem #78

Feb 112016

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 16V000000 (air bags) and 17V017000 (air bags). The contact called Mercedes-Benz of North palm beach at 561-848-2900 (located at 9275 fl A1aalt, North palm beach, fl 33403) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.

- Palm Beach Gardens, FL, USA

problem #77

Feb 292016

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received a recall notification for NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to complete the repairs. Mercedes-Benz of arcadia (101 N santa anita ave, arcadia, ca 91006) confirmed that parts were not available to perform the recall repairs. The manufacturer was not notified. The contact had not experienced a failure.

- South Pasadena, CA, USA

problem #76

Feb 092016

E350

  • 70,000 miles
Takata airbag recall I received the first letter in the mail on may, 2016 explaining to me that all Mercedes-bens 2005 ' 2014 where part of the takata airbag recall and Mercedes would be working with the NHTSA to remedy the problem. Also, they told me another letter would arrive notifying me I could bring my vehicle to my local dealership. A few month later L received a postcard telling me to go on the internet to update my information. Then a year and a half later on December, 2017 I received the second letter telling me my vehicle is part of priority group 4 and replacement parts won't be available until March 31, 2018. On January, 2018 I receive the third letter telling me my vehicle is now being moved to priority group 6 and replacement parts won't be available until September 30, 2018. On January, 2019 a year since I received the last letter I went on to https://www.mbusa.com/recall and I put in my information and the website told me the part availability is expected for July, 2019. I feel Mercedes doesn't want to actually fix the problem since they still have to pay their employees time and labor for a job that is free. In addition, I'm afraid to let anyone else drive my vehicle since I feel unsafe driving the vehicle myself. Also, my grandson had this same problem with his Toyota rav-4 2004 he got the letter in the mail called a local dealership; they immediately set him up with an appointment because the lady on the phone said it had to be done asap. That weekend my grandson brought his vehicle in and they fixed it within a couple of hours. Almost three years later February 9, 2016 ' January 15, 2019 Mercedes still hasn't fixed my airbag and I feel they are treating my situation as no big deal. Lastly, if Mercedes never fixes the airbag I might not be able to ever sell my vehicle when the time comes since I still have the faulty takata airbag installed.

- Southbridge, MA, USA

problem #75

Dec 152018

E350

  • miles
Takata inflators recall but the Mercedes dealership has not yet replaced the airbag.

- Honolulu, HI, USA

problem #74

Dec 102018

E350 6-cyl

  • miles
2011 Mercedes Benz E class. Consumer writes in regards to takata airbag safety recall.

- Louisville, KY, USA

problem #73

Feb 092016

E350

  • miles
Takata recall per instructions on the website " if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA vehicle safety hotline" I am providing this message to advise that parts are still unavailable for this recall which was issued February 9, 2016

- Cranston, RI, USA

problem #72

Jan 012018

E350

  • miles
My vehicles airbags still have not been resolved. I received a letter regarding recall but no more information has been received.

- Gardena, CA, USA

problem #71

Nov 192018

E350 6-cyl

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V383000 (air bags). The dealer (Mercedes-Benz of jacksonville, 10231 atlantic blvd, jacksonville, fl 32225, 856-955-5901) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and referred the contact to NHTSA. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated recall repair completed Jan. 10, 2019.

- Saint Johns, FL, USA

problem #70

Jun 152018

E350

  • 94,300 miles
Takata recall. I have been complaining to my local mecedes Benz dealer that my SRS light is now on. I feel this is putting me in a dangerous situation because there is a recall to fix the airbag. I feel my car should be a priority as one of the first to get fixed since the warning is there now. I feel my life and those of my loved ones are unnecessarily being put in harms way when they can fix this issue immediately. I want takata to issue me a voucher for my Mercedes to be checked immediately. I know other cars need to be changed but theirs is not displaying a "warning" that something is wrong right now. Please help.

- Cheltenham, PA, USA

problem #69

Oct 302018

E350

  • 0 miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags) in 2016; however, the parts were not available. The dealer Mercedes-Benz of West chester (1260 wilmington pike, West chester, pa 19382. 484-313-1100) was contacted and confirmed that parts were not available for the recall remedy. The contact had not experienced a failure. The manufacturer informed the contact to notify NHTSA. The contact was concerned that her air bags may inadvertently deploy as the contact was moving to Mississippi. VIN tool confirms parts not available.

- Marlton, NJ, USA

problem #68

Feb 222016

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes Benz E-350. The contact received a recall notification for NHTSA campaign number: 16V081000 (air bags) and stated that the manufacturer had failed to repair the vehicle within a reasonable amount of time. The dealer was not contacted to confirm the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Baldwin, NY, USA

problem #67

Feb 092016

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350W. The contact received notification of NHTSA campaign number: 16V081000 (air bags) and stated that the part was not available within a reasonable time frame. A dealer was not contacted. The manufacturer was contacted regarding part availability and stated that the part may become available in mid December. The contact had not experienced a failure. VIN tool confirms parts not available.

- Milpitas, CA, USA

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