10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
11,369 miles

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« Read the previous 20 complaints

problem #26

Oct 312017

E350

  • miles
Takata recall no replacement available at Mercedes Benz of gilbert

- Chandler, AZ, USA

problem #25

Oct 312017

E350

  • miles
Called fort Washington Mercedes to schedule an appointment to replace the airbags. The rep over the phone told me the parts are not available in the North America and it has been over 18 months now, you have recieved the mail as they changed ownerships of the airbag company.

- Philadelphia, PA, USA

problem #24

Feb 112016

E350

  • miles
"takata recall"- still no remedy to the recall and company has now filed bankruptcy.

- Murphy, TX, USA

problem #23

Oct 272017

E350

  • 60,000 miles
Takata recall. Called dealer year ago Feb 2016 and was told they would be in touch to schedule repair. Called today to follow up 10/27/2017, dealer reps redirect my call to the il dept of insurance. When I call the dealer back. 1. dealer is not responsible, call Mercedes. 2. called Mercedes, read faqs 3. read faqs called dealer. 4. we don't have parts. 5. we don't know anything about parts. 6. we will call you just as soon as we have the parts but we don't know anything about the parts. 7. call takata. Called takata. Nada. 8 called dealer, don't call us, we will call you. When? we have no idea. There is a bankruptcy. But the notice says there is no connection. Call Mercedes. Nothing is being done, although the notice from takata, specifically states that inspite of the restructuring the dealer is responsible to schedule repairs. Meanwhile the dealer has turned into a bankruptcy specialist and is hiding behind and deliberately propagating misconceptions that since this restructuring is happening they have no further obligation. I.e. we don't know, we can't schedule, it will probably be alright, call a 800 number someplace else. Here is an 800 number 800 222 0100 at Mercedes and when you call that number it is the same story. The problem is systemic, corporate, deliberate, collusive and done with the intent to avoid addressing the problem.

- Mchenry, IL, USA

problem #22

Feb 112016

E350

  • 50,000 miles
Takata recall: The front driver's airbag in my car is under recall from a notice I received from Mercedes-Benz on 2/11/2016. I have still not received a fix from mb on my airbag as of 10/27/2017. I am concerned I could be hurt or killed if my airbag goes off.

- Carmel, IN, USA

problem #21

Oct 262017

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the parts to do the repair were unavailable. The contact received a recall notice over a year ago. The dealer (new country motor cars, Inc, 1 weston St, hartford, ct 06120 (860) 278-2000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact stated that she recently received a postcard from tk holdings, alerting her that they filed for bankruptcy. The VIN was unknown. The contact had not experienced a failure. VIN tool confirms parts not available.

- Newington, CT, USA

problem #20

Oct 262017

E350

  • 32,000 miles
Takata recall I contacted Mercedes Benz of naples (Florida) (239) 227-2622, after receiving a "legal notice for owners of vehicles with takata airbag inflators" and they said "there is nothing we can do" because they do not have the parts. How do I get the parts replaced in a timely manor?

- Naples, FL, USA

problem #19

Feb 112016

E350

  • miles
Takata recall, it has been an extremely long time to get my airbag replaced and I am afraid of driving my car because of the possibility of having the airbag inflate and have metal fragments deployed at my (driver) or my passengers faces.

- Trinity, FL, USA

problem #18

Feb 222016

E350

  • miles
Takata airbag recall

- Bulverde, TX, USA

problem #17

Oct 012016

E350

  • miles
Takata recall

- Palmetto Bay, FL, USA

problem #16

Sep 012016

E350

  • miles
2011 Mercedes E350. Consumer writes in regards to driver and passenger side airbag inflator safety recalls. The consumer stated the manufacturer exceeded a reasonable amount time completing the recall repair. Updated 10/04/2017

- Hilton Head Island, SC, USA

problem #15

Feb 112016

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The santa barbara auto group dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Santa Barbara, CA, USA

problem #14

May 162016

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The dealer was contacted at 309-740-7951 and confirmed that the vehicle was not able to be serviced until the fall of 2017. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.

- Pekin, IL, USA

problem #13

Mar 152016

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that parts were not available. The contact did not speak to a dealer. The contact had not experienced a failure. VIN tool confirms parts not available for both recalls.

- Coral Springs, FL, USA

problem #12

Apr 182017

E350

  • miles
The front passenger side airbag was defective and needed to be replaced. This is a manufacturer's issue and the cost of replacement should be paid by the manufacturer. The vehicle is a 2011 with 42,000 miles and never been in an accident. ## VIN passed ## Mercedes Benz E 350 cabriolet ##

- Tampa, FL, USA

problem #11

Aug 152016

E350

  • miles
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 16V363000 (air bags) and 16V081000 (air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Sunset Beach, CA, USA

problem #10

Mar 012017

E350

  • 3,914 miles
The contact owns a 2011 Mercedes-Benz E350. When the vehicle was started or while driving various speeds, the service SRS air bag warning indicator illuminated intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that the air bag sensor failed, but a repair was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 3,914.

- Palm Bay, FL, USA

problem #9

Mar 012016

E350

  • 18,000 miles
Takata recall. I've received 3 notices by Mercedes Benz to replace my takata airbags. However, my dealer says they do not have the parts. I've contacted them repeatedly over the past year. Mercedes Benz in carlsbad California states they cannot fix my airbags without parts and they do not know when the parts will arrive. Please help get my car fixed. I'm afraid to drive it.

- Encinitas, CA, USA

problem #8

May 022016

E350

  • 26,210 miles
Takata recall. I was informed that the driver and passenger airbags had both been issued a recall notice. I called Mercedes-Benz of naples in naples Florida and they said they could not get replacement parts. It has been six months and no word when I might expect a remedy. I want an answer as to when I can expect replacement of these air bags.

- Naples, FL, USA

problem #7

Feb 112016

E350

  • miles
Takata recall

- Houston, TX, USA

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