10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 11,369 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have received a letter from Mercedes Benz usa, dated December 2017, informing me (again) that the driver's side airbag is on recall, but that no part is yet available for replacement. I am to be notified when part becomes available. The problem is that I live on kaua'I and the nearest authorized Mercedes dealer is Mercedes Benz of honolulu. It would cost me several hundred dollars to have the car barged to and from honolulu and would be a great inconvenience as both I and my spouse are disabled. I would request that I (and other mb owners on the island) receive the part when it becomes available and take it to the on-island garage that handles repairs of Mercedes and other such vehicles, as there is no local dealer.
- Lihue, HI, USA
"takata recall" - 2 airbags recalls for front driver and passenger airbags. Been waiting for 2 years and still showing remedy bot available. Thanks
- Millbrae, CA, USA
Replacement recall was never resolved
- Winter Garden, FL, USA
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Betten imports (5901 28th St SE, grand rapids, mi) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Holland, MI, USA
Takata recall. The contact owns a 2011 Mercedes-Benz E350A. The contact received notification of NHTSA campaign numbers: 16V081000 and 16V363000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of houston North at (281) 305-8970 (17510 North fwy, houston, tx 77090) and Mercedes-Benz of South charlotte at (704) 837-7955 (950 N polk St, pineville, nc 28134) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.
- Fort Mill, SC, USA
Takata recall NHTSA recall number 16V081 was issued on February 11, 2017. Nearly two years later, no remediation is yet available. I am the current owner and a resident of marietta, Georgia. This vehicle was originally sold and registered in Florida meaning that this vehicle has spent the vast majority of it's life in a high humidity environment. With takata recently declaring bankruptcy, what is being done about the potentially hazardous airbags in my vehicle? Mercedes-Benz is able to tell me nothing. I find this situation to be unacceptable.
- Marietta, GA, USA
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign number: 16V363000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to critz Mercedes-Benz of savannah (7000 abercorn St, savannah, ga 31406, phone: (912) 354-7000), but the parts were unavailable for the repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Savannah, GA, USA
Takata recall. I keep getting notices to call my dealer for a free replacement.it has been several years and the one and only dealer on this island has not received any replacement airbags to date. I want a replacement
- Kihei, HI, USA
I received two recall notices and contacted the nearest dealer for replaring the airbags. I have been told that the parts had not been arrived. They are still not being repaired/replaced.
- San Diego, CA, USA
Still no parts available; it's been years. Takata even sent a notice they were filing bankruptcy and in the same postcard said you can get your airbag replaced but that is not true. Per Mercedes, parts not yet available, even in the high-risk (high humidity) areas like where I am. Unreal!
- Mobile, AL, USA
"takata recall" I think it has been about 2 years since hearing about a recall and still have not been notified to bring the car in to have the airbags replaced
- Irvine, CA, USA
Takata recall: Penske Mercedes does not yet have replacement parts.
- Arcadia, CA, USA
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (Mercedes-Benz of North palm beach, 9275 fl A1A alt, North palm beach, fl 33403, (561) 848-2900) did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Singer Island, FL, USA
The manufacturer and Mercedes dealers have failed or are unable to remedy this safety recall for takada airbag for my vehicle in a timely manner.
- Bothell, WA, USA
Takata recall - it's been over a year since the recall and dealer still says there are no replacement parts
- Ramona, CA, USA
Takata recall, my local Mercedes dealer has not received the replacement airbags and doesn't know when they will get the replacement.
- Corvallis, OR, USA
I have contacted Mercedes repeatedly for 18 months about recall of passenger side airbag. I keep being told that they do not have the parts to fix it. I am issuing this complaint because I know of others (Honda) that seem to be able to get the parts and do the repairs. I am concerned about passenger safety and my wife will not ride in the car because of this. What can I do or can you help me get the necessary repair?
- Auburn, WA, USA
Takata recall. The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer (Mercedes-Benz of West chester, 1260 wilmington pike, West chester, pa 19382, (484) 313-1100) did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Philadelphia, PA, USA
Takata recall driver side air bag recall sent in Feb. 2016 and recall on passenger side air bags on Mar 2016 however we have yet to get issue resolved. Contacted dealership many times without any useful information on the replacement of the air bags.
- Clearwater Beach, FL, USA
- Scarsdale, NY, USA