The car was parked in the driveway outside. In the AM when getting into the car I saw that the drivers HEAD-REST had engaged by itself during the day. There was no airbag only pieces of plastic and springs on the seat. The headrest was just hanging there and in no way could be reset. Car was taken to the dealer for repair. Extended warranty would not cover it stating airbag issue even though the headrest has no airbag. Dealer is repairing the headrest - total cost $1,800. Mercedes also does no want to cover it since the auto is a 2012. The problem was reported to Mercedes and they stated that there was no recall on the item. And that is it. Spoke to dealer who indicated that they have seen this problem before but not widespread. And that is it!! Mercedes quality is one to be desired.

- Plantation, FL, USA

The chrome handle on my driver's seat is peeling off and very sharp. It cut my inner wrist really bad last week. I searched online and found many people having the same issues. I was quoted at around $400 to fix this one little handle and I don't have that amount of money right now. This is serious danger and needs to be fixed immediately and it scares me to think of doing it again and cutting into the artery or nerves in that area of my wrist. 1) Yes, you can inspect it or I can send pictures in. 2) The risk it puts on me is cutting my wrist and/or hand, infection, stitches, pain, not being able to work, nerve damage, medical bills, etc 3) There are many accounts online of people experiencing this same problem. I'm surprised someone hasn't gotten seriously hurt from it already. 4) It has been inspected by a service and repair center that immediately told me to be very careful due to the high possibility of cutting me 5) No warning lamps or messages

- San Diego, CA, USA

The driver seat plastic/chrome handle. Is separating from the plastic the chrome has become a sharp piece of metal. When I reached in the car it caused a 2.5 inch laceration on my forearm, had to have seven stitches, antibiotics and a tetanus shot.

- Itasca, IL, USA

2012 Mercedes Benz E350. Consumer writes in regards to electric wiring in seats. The consumer stated the stitching on front seat was disintegrated and the seat was coming apart. The dealer offered to replace the seats on a goodwill basis, but the consumer would have to pay the labor cost. The consumer believed this was unreasonable.

- Cape Elizabeth, ME, USA

The interior dash vents (shiny items) are reflected unto the side mirrors making it dangerous when changing lanes because one cannot be sure what one is seeing in those lanes because the reflection is very pronounce. These vents and other dash items are also reflected on the windshield, almost like an obstruction when one is driving. In addition, the adjustable front seats, are so uncomfortable that one is constantly adjusting the seat setting while driving. These issues can cause quite a distraction and are obviously dangerous. When we reported these items to the dealership, mbcharlotte, and mbusa, they took no action. If there was ever an accident with this vehicle, and the cause and effect was related to these issues as contributing factors, how can one ever prove that they caused the accident or contributed to the cause. One would need a whole lot of experts to show that the manufacturer build in the problem by not addressing it, or testing for the effect that these issues cause the driver('s). One of the dealers product expert, solution to the reflection problem was to roll down the windows when driving to get rid of the reflections. The individual who sold us the car, [xxx], tells me, now, that he notices this reflection on all these cars. The dealership is indifferent about these items brought to their attention. Even though they, in our eyes, are safety issues. Hopefully NHTSA can look into this and can do something to resolve it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Charlotte, NC, USA