10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
33,014 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Dec 082023

E350

  • miles
My vehicle was pulling in the rear when braking. My mechanic informed me that it was a rotted undercarriage. When I called Mercedes they informed me that there is a problem with many models of Mercedes with this. They told me there is a warranty to cover it. This is a very dangerous condition. There should be a recall on all impacted vehicles. This safety failure and lack of transparency by the company (reportedly known for years) puts owners and motorists at risk. Please investigate. To make matters worse, the Dealers are unresponsive and slow to provide service and help. One dealership, Mercedes in New London CT has ignored my repeated phone calls and emails trying to clarify and schedule service. I went to another dealership Mercedes in Warwick RI. They have been more responsive with confirming the issue--but there are delays in getting the vehicle fixed--and no provision of loaner vehicles requiring the renting of vehicles during this time frame. Please investigate and require a recall.

- Pawcatuck, CT, USA

problem #6

Feb 122020

E350

  • miles
When driving on a highway, heard a clunk and lost all power. Not much traffic and was able to pulled over to side of road. Mechanic reported that front drive shaft failed. Not sure of exact details but could have involved the bolts in the driveshaft shearing off. Apologies for the late report, did not know owners could make these reports.

- Arlington, VA, USA

problem #5

Jan 022022

E350

  • 45,000 miles
The contact owns a 2013 Mercedes-Benz E350. The contact stated that after starting the vehicle, the shift lever would not operate, and the vehicle could not be shifted into gear to be driven. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted regarding the failure. The failure mileage was 45,000.

- Jefferson City, MO, USA

problem #4

Jul 042021

E350

  • miles
The transmission shifts hard, with cluck. This is a know problem, according to the Mercedes service manager. My question is why hasn't the manufacturer been made to recall or at least repair it at NO cost to the owner? This is a expensive repair.

- Myrtle Beach , SC, USA

problem #3

Oct 222020

E350

  • 44,100 miles
Transmission was not shifting properly. The Mercedes dealership says that the radiator leaked water into the transmission causing damage to the transmission and possibly the torque converter. Our Mercedes only has 44,000 miles on it.

- West Hills, CA, USA

problem #2

Aug 292020

E350

  • 134,000 miles
Driving on the highway heading home, I hear something pull a loose and a sizzling sound. Pulled over to check tires, they were ok. Pulled back onto the highway and heard loud sounds of metal as though everything under my car was breaking apart. Pull over again put the car in park and the noise stopped. Opened door and notice smoke (thought to be fluids) and felt heat on the floor board. Open door again and saw fire.

- Little Rock, AR, USA

problem #1

Apr 252014

E350 6-cyl

  • 8,000 miles
The contact owns a 2013 Mercedes Benz E350. The contact stated that while in park with the emergency brake engaged, the "risk of rolling away, not in park" warning message displayed. Additionally, the dashboard display screen failed. The vehicle was not taken to the dealer. The manufacture was made aware of the failure. The failure mileage was 8,000 and the current mileage was 10,500. Updated 6/18/14 the consumer stated she experienced accelerations problems with the vehicle. The dealer was unable to find a problem. Updated 06/24/14

- Newport Beach, CA, USA