10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 29,275 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Rust on the rear subframe and car will not pass inspection. Mb will not help and these cars are a danger to the people on the road and will cause death if this problem is not fixed. People cannot afford 5K to fix this problem. All these cars with this problem and mb is not taking the blame for this and not listing this as a recall till someone dies.
- Orefield, PA, USA
Pre-safe inoperative warning message comes on at random times. I-??ve taken the vehicle in to address this issue, but Mercedes claims they did not see the message, and there are no error codes. I purchased this vehicle because it comes with this safety feature - I find it unacceptable that it does not function.
- Yorba Linda, CA, USA
A Summary of the May 9, 2021, event follows: 6:30 a.m: I Woke up, put on gym clothes and shoes and drove to gym (1 mile from home). 7:01:40 a.m. Turned into the gym parking lot and slowly inched into a parking space. (my Mercedes rides low in the front so I pull in slowly so the block will not scrape my bumper). 7:02:00 a.m. As I pull slowly into the parking space the car stalls and the engine begins revving very loud. I firmly press my right foot (foot was already on the brake as I was inching into the space) on the brake because the car is still making that revving sound. 7:02:15 a.m. The car is at a complete stop for some time. The engine begins revving even louder and surges forward (foot was still on the brake) four feet. The car hits the brick gym building and comes to a standstill. I turn off the engine and sit there stunned. ( A witness signed a statement and said "car was at a complete stop for some time...thought driver would open her door and get out but then the car suddenly surged forward and hit the building"). After getting out of my car and inspecting the wrecked car, I notice the gas cap is open and I shut it. The police show up, and say "no police report" will be made. I have some injuries (concussion, bruises over full torso and legs) but I treat patients with TBIs so self-diagnosed and treated my injuries without seeking additional medical attention. On May 9, 2021, I call CSAA and report the accident. After several conversations with CSAA Claims Advisor Karl Arnold, it appears the car frame is damaged, and repair costs exceed value of car. The building had no damage. I then attempted to access relevant data on the EDR and was misled by the Mercedes Fairfield dealership, Service Unit. I was told by Josh -??the data is irretrievable, and you can-??t get it-??. I asked why would Congress pass the EDR in to law making EDRs mandatory and data belongs to owner, if it is not retrievable? He had no answer. [xxx] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFO
- Benicia, CA, USA
Failed cam selenoid triggered check engine light. Throwing codes because oil has traveled into the wire harness. Body/wire harness replacement as well as affected 02 sensors from oil saturation
- Clayton, MO, USA
The vehicle just caught on fire which looks like it started somewhere in the engine while being parked.
- Johns Creek, GA, USA
Driving on the highway heading home, I hear something pull a loose and a sizzling sound. Pulled over to check tires, they were ok. Pulled back onto the highway and heard loud sounds of metal as though everything under my car was breaking apart. Pull over again put the car in park and the noise stopped. Opened door and notice smoke (thought to be fluids) and felt heat on the floor board. Open door again and saw fire.
- Little Rock, AR, USA
The blind spot assist (bsa) system is malfunctioning and causes intermittent problems to the headlights malfunctioning during driving or dashboard messages flashing while driving. This problem is widely reported on Mercedes E350 4matic cars across multi year models. Mercedes is unwilling to share data of this systemic failures. This should be a recall for defective bsa system components
- Libertyville, IL, USA
Takata recall the handle on the seat have silver sharp material that peeled off and so sharp it cuts your hand my son friend have all cut our hand my son had to go to the emergency room. This same material is in different models of Mercedes it's in the R350 model it cutscenes friend hand on the stirring wheel. The cars was standing still parked
- Long Beach, CA, USA
I was told my battery did not pass medtronics testing during scheduled maintenance service but I chose not to replace battery at that time, exactly 1 week later my car does not start while out running errands. I try to jump start vehicle and still unable to start it...I have it towed to the dealership it was at 1 week prior. They replace battery at $425 then tell me that my car still won't start. They run other diagnostic tests and tell me that my key is not recognizing the steering wheel; that the steering wheel lock module needs to be replaced at a cost of $1409. My car is still under warranty although, but I am being told that this steering lock issue is not covered under warranty.
- Houston, TX, USA
At a dead stop on a red light the car started accelerating by itself forcing me to step on the brakes with a great amount of force, it happen so unexpectedly that I din't know what was going on. The car accelerated itself three or four times until I was able to put it on neutral very uneasy and scary situation to find your self in.
- Rancho Santa Margarita, CA, USA
- Jamestown, RI, USA