10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The rear subframe of the car (MB E350, 2015 with 81,000 miles) is completely rusted/corroded through creating an unsafe situation where the car pulled left on braking with resultant loss of control of the vehicle as it spun out. The brake lines are adjacent and are also currently being inspected by MB Open Road Service [XXX] in Bridgewater, NJ. It is a miracle we (my three grandchildren, my husband, and/or I) were not involved in a tragic accident. This manufacturing component failure has been widely reported in the USA and worldwide for years with recalls in other countries, but not yet in the USA. I also reported this by phone to MBUSA, but have yet to receive any information or confirmation of the issue in writing. As you can see from the photo (courtesy of Denson's Auto Repair who has seen this issue before), the subframe is completely corroded through. There were no warning lights and I get my vehicle serviced at the dealer every year. The vehicle was thoroughly inspected in January of 2022 for an A type service and no mention was made to me at that time about this dangerous corrosion. This is a material failure and not simply a result of harsh NJ winters with salted roads. I have never seen subframe corrosion failure in any of my cars with far more years and miles on them. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Warren, NJ, USA
SINCE WE HAVE HAD THIS VEHICLE (2017) WE HAD COME TO HEAR A LOUD CRACKING OF THE PANO ROOF WHEN TURNING (SAY FROM A GAS STATION OR SIDE SHOP) AND OVER THE YEARS IT HAS BECOME LOUDER AND LOUDER UNTIL IT IS CONSTANT. IT IS SUCH THAT WE HEAR IT ALL THE TIME IN WARM/HOT WEATHER (LIKE NOW, AT THE TIME OF REPORTING); DISCUSSIONS AND RESEARCH HAS TOLD US IT IS A SERIOUS PROBLEM IN THAT THE ROOF COULD GIVE WAY (ALBEIT, EXPLODE?). ARE THEIR ANY TSB BULLETINS ON THIS ISSUE? THANK YOU FOR YOUR CONSIDERATION OF THIS MATTER. BEST REGARDS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Alexandria, VA, USA
- Huntington, NY, USA