I was driving in my son [xxx] to his school in wayne New Jersey with my gl 450 seats warmer turned on in both the drivers and passenger seats. I started smelling smoke & thought it was from outside. I opened my window, and smoke started swirling inside my car and started getting thicker within minutes. I try to search for the source of the strange smell - but no obvious clue observed. When I reached my destination I noticed that the seat has burned a hole in my suit jacket back left side. The hole in the car is on the left side of the drivers seat. I have not contacted Mercedes Benz service and would like to know what I should do if possible. I would appreciate directing me to the appropriate line to fix my seat and electrical system of my Jeep and get compensated for my suit damage asap.

- Fort Lee, NJ, USA

The plastic that holds the latch broke. We normally have a child seat buckled into that belt. But we were on a trip, and I was the one using this seat belt. I could not latch it, and found that a chunk of the plastic had broken away from the belt and would not latch. Mercedes and my extended protection plan will not replace it without a cost. Of apprx $170 I have never had an issue with a safety device in any vehicle that I have owned, and I believe that a car that costs over $80,000 would want to know why it has failed. I am grateful that my grand child was not buckled into this belt!

- Orange, CA, USA