5.2

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
18,723 miles

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problem #3

Oct 222009

GL450 8-cyl

  • 5,300 miles
We have taken this vehicle to the dealer service numerous time complaining some weird noise coming from the left front side of the vehicle and a bumpy ride. Left vehicle with dealer service at least 8 times for the same problem but never fixed. Right before my warranty expired in December 2012; I took it back to the dealer for the same issue and asked them to completely inspect the vehicle for any problems needing repair before the warranty expires. The dealer service found no issues and were not able to resolve the issue of bumpy ride; asked us to replace tires (we were told the same 3 times previously and we replaced tires each time but never fixed the problem) and we replace all four tires the fourth time in 4 years. Picked up the car and noticed no of the issues were resolved; and the warranty eventually expired. Took it back to the dealer for maintenance and they gave mean an estimate of around $1800 for bad left-front strut. They advised me that the vehicle was unsafe to drive. The vehicle is still at the dealer workshop.

- Katy, TX, USA

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problem #2

May 252010

GL450 8-cyl

  • 12,870 miles
We complained to the dealer service numerous times that the car was making weird noise from the right side and the ride was very bumpy but they were not able to figure out the problem. One day I took it to discount tire for tire balance/rotation and the general manager pointed out that the from wheel was cracked badly from inside all the way to the front edge. He mentioned that the vehicle was unsafe to drive. We took this vehicle to the dealer service again and mentioned exactly what we were told by the GM of discount tire. Initially Mercedes dealer service refused to replace the wheel thinking that we might have hit the wheels. Luckily, there was not a single scratch on any four of the wheels proving it was a bad wheel and dealer had to replace the wheel.

- Katy, TX, USA

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problem #1

Sep 232013

GL450 8-cyl

  • 38,000 miles
Left-front strut leaked causing damages. We have been complaining for 4 years that the left-front of the car was making noise;took it to the dealer for service numerous times but they were not able to fix the problem.

- Katy, TX, USA

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