The contact owned a?2015 Mercedes-Benz GL450. The contact stated that the vehicle was in the dealer for 12 days for an oil change. The contact's son drove the vehicle 2 days later, at an undisclosed speed when the vehicle started smoking from the engine. The contact's son pulled over when the vehicle caught fire completely. The fire marshals came out to extinguish the fire, there were no injuries. No police report was filed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000. The consumer stated the vehicle was taken for routine maintenance and twelve days later returned without an oil change. Oil was added to the vehicle and it started smoking.

- Nyack, NY, USA

The rubber sealing around the lift gate failed on the vehicle and water seeped inside the vehicle and entire bottom of the vehicle underneath the floor board thereby damaging the electronic components, engine wire harness and headliner thereby rendering the vehicle was beyond repair. This issue led to mold to grow on the roof liner inside and on the seats which caused breathing issues for me and my family. This put our safety at risk! After talking the vehicle to authorized Mercedes Benz dealer in San Jose CA I was told that this is a known defect with the vehicle about which Mercedes Benz Inc is well aware for years and has not fixed it or recalled vehicles having this safety issue. I had purchased this vehicle from Mercedes Benz of Pleasanton on 6/10/2015 as Certified Pre Owned (CPO) but I was not informed that this safety issue existed. I was informed by Mercedes Benz of San Jose that the vehicle could not be repaired as mold would pose a health hazard for the occupants and the vehicle was deemed to be beyond repair and totaled. I had also purchased extended warranty at the time of purchase in 2015 but the dealership did not honor it for repairs.

- San Jose, CA, USA

Plastic coolant union on radiator hose going from the coolant expansion tank to the electric auxiliary coolant pump catastrophically failed when I was changing the LH driver side front headlight bulb. I was leaning over the front of the vehicle with my head down to view the back side of the headlamp to remove the bulb, the plastic coolant union broke at this exact time shooting hot engine coolant all over my face. I've suffered 2nd and 3rd degree burns to my face, lips, neck and chest as a result. The vehicle engine was on, at idle speed, vehicle stationary in driveway.

- Melbourne, FL, USA

The contact owns a 2015 Mercedes-Benz GL450. While driving 40 mph, the vehicle stalled and the pre-safety function limited warning indicator illuminated. The vehicle was pushed over to the side of the road by the contact and passenger. The contact attempted to restart the vehicle, but it failed to start. The vehicle was towed to Mercedes-Benz of arcadia (101 N santa anita ave, arcadia, ca 91006, (626) 701-8904) where it was diagnosed that a loose screw was not fastened by the manufacturer and an unknown wire was detached, which caused the vehicle to stall. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The approximate failure mileage was 25,000.

- San Marino, CA, USA