10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 5,286 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2017 Mercedes-Benz Gla250. The contact received notification of NHTSA campaign number: 21V058000 (communication, electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of des moines (9993 hickman rd, urbandale, ia 50322) was made aware of the recall but informed the contact that there was nothing they could do about the over the air update. The manufacturer was made aware of the issue and first informed the contact that the over the air update would be done over the weekend if the vehicle was turned on for 10-20 minutes. Sometime later, the contact was informed that there was no guarantee as to when the over the air update would be performed. The contact had not experienced a failure. Parts distribution disconnect.
- Ankeny, IA, USA
On 12/23/18 and again on 2/19/19 my 2017 gla shifted into neutral while driving. My dash lights went out, the vehicle shifted into neutral the radio stopped playing or skipped in and out. An error message appeared in the instrument panel "transmission malfunction stop" on both occasions my dealer has said it needed a software update and should not happen again. But of course it has happened 2 time in less than 2 months. This is a dangerous and potentially life threatening malefuntion. I don't believe the software update is the issue. Surely a software update would not cause a life threatening malefuntion.
- Gilbert, SC, USA
The contact owns a 2017 Mercedes-Benz Gla250. The contact received notification of NHTSA campaign number: 17V114000 (electrical system, engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The Mercedes-Benz of foothill ranch dealer (81 auto center dr, foothill ranch, ca 92610 (949) 354-0112) informed the contact that the parts were not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect....updated 11/15/17 the consumer stated the vehicle was repaired. Updated 11/30/2017
- Mission Viejo, CA, USA
The contact owns a 2017 Mercedes-Benz Gla250. The contact received notification of NHTSA campaign number: 17V114000(electrical system, engine and engine cooling); however, the part to do the repair was unavailable. The contact took the vehicle to auto haus edens (1600 frontage rd, northbrook, il 60062) and the contact was informed that the part to do the repair was unavailable, and that a special tool was required. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
- Mount Prospect, IL, USA
The contact owns a 2017 Mercedes Benz Gla250. The contact stated that NHTSA campaign number: 17V114000 (electrical system, engine and engine cooling) exceeded a reasonable amount of time for the repair. The contact received the recall notification in April of 2016. The dealer (Mercedes-Benz of tampa 4400 N dale mabry hwy, tampa, fl, 33614) stated that the parts were unavailable for the repair and that she would need to wait on the interim letter. The manufacturer was also contacted and confirmed that the parts were unavailable for repair, and stated that an interim letter should be sent out at by the end of the summer. The contact had not experienced a failure. VIN tool confirms parts not available....updated 08/08/17
- Tampa, FL, USA
The contact was loaned a 2017 Mercedes-Benz Gla250. The contact was provided a loaner vehicle while his vehicle was being serviced at the dealer. After parking the vehicle in a garage, the contact began to smell a burning odor. The contact then noticed smoke coming from the garage and attempted to start the vehicle in order to move the vehicle. The vehicle failed to start due to the battery having a short. The vehicle caught fire underneath the hood. The contact's granddaughter had to be hospitalized due to smoke inhalation. The local fire department extinguished the fire and filed a report. The manufacturer was made aware of the failure and opened a case. The contact was also informed that the loaner vehicle was included in manufacturer recall number: 2017020021. The failure mileage was unknown. Parts distribution disconnect.
- Pompano Beach, FL, USA
- Midland City, AL, USA