The contact owns a 2018 Mercedes-Benz GLA250. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clockspring in the steering column was fractured and made inoperable. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V627000 (Air Bags). The manufacturer was contacted. The failure mileage was approximately 45,000.

- Medford, NY, USA

The contact owns a 2018 Mercedes-Benz Gla250. The contact stated that the air bag warning light was illuminated on the instrument panel. Over time, the steering wheel started making an abnormal clicking sound while driving at various speeds. The contact also stated that the electrical features on the steering ceased to operate as needed. The contact took the vehicle to atlanta classic cars (1705 boggs rd nw, duluth, ga 30096) where it remained in the possession of the dealer while waiting to be diagnosed. Upon investigation, an independent mechanic informed the contact of NHTSA campaign number: 17V627000 (air bags) which she linked to the failure however, the VIN was not included. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.

- Norcross, GA, USA

The contact owns a 2018 Mercedes-Benz Gla250. The contact received notification of NHTSA campaign number: 17V627000 (air bags). The contact stated that the recall repair was exceeding a reasonable amount of time. The manufacturer was notified and informed the contact that they did not have any information about the recall and could not assist. The dealer (Mercedes-Benz of smithtown, 630 middle country road, street james, NY 11780) stated that the parts were unavailable. The failure mileage was approximately 18,000.

- Medford, NY, USA

The contact owns a 2018 Mercedes-Benz Gla250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the part to do the repair was unavailable. The contact called a local dealer (loeber motors, 4255 w touhy ave, lincolnwood, il 60712) and was advised that the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.

- Northbrook, IL, USA