10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 27,356 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Vehicle was going on the left most lane of the I580 eastbound at adaptive cruise at 65mph. Both steering and speed was under control by the the adaptiv E cruise feature. I was having my hand on the steering and foot on the brake. All of sudden car took left turn on its own and crashed into side concrete rail followed by a quick turn and came back to the halt in the middle of the 2nd highway lane. Things happened so quickly that I could not even realize what happened to the adaptive cruise which lead to this sudden turn. I would like you or NHTSA to investigate the matter. I am 7 month pregnent and in significant pain caused by this accident. I am not able to take any hard drugs because of my pregnancy. It has been a big trauma for me at this point of my pregnancy. It will be going to be very tough for me from now to trust on the features advertised and sold to us by Mercedes. We have been in touch with Mercedes for over a month. But they are not showing any proactiveness to look into the matter. They are intentionally delaying the process hoping we will give up sooner than later. I would request NHTSA to intervene and take severe steps towards Mercedes. Mrs mary elizabeth from Mercedes has been confusing about the process and has no clue about what is next. She is not willing to provide any information and after wasting 20 days she is blaming insurance company did not provide permission. They never bother to call me and update me about process and just formally send an email with half baked information.
- Dublin, CA, USA
Brakes started screeching loudly when backing up startling neighbors. After seeing many reports on this same problem, I had the dealership replace the brake pads as goodwill. Screeching returned shortly thereafter and I continue to annoy neighbors. Runflat tires threads were worn out after only 10,000 requiring replacement of all 4 tires. Rear door driver's side is unable to be unlocked or opened from the inside. Driver's seat side panel covering seat belt continues to fall off exposing the seat belt drive, even after repair by dealership.
- St Petersubrg, FL, USA
- Naples, FL, USA