10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
27,413 miles

About These NHTSA Complaints:

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problem #4

Mar 142024

GLE350

  • miles
I own a 2016 Mercedes GLE350 that was repaired under a safety recall involving failure of a fuel pump due to water intrusion into the spare wheel well. Mercedes Benz "fixed" the car under the safety recall however, several months later, my vehicle experienced the same exact issue - water intrusion entered the rear wheel well causing the fuel system to fail. Mercedes Benz currently has my vehicle and cannot locate the water leak (they are saying it is in the hatch area of my car). They are currently trying to charge me $890 to find the leak. However, the original safety recall on this vehicle states, "the cause of the defect may vary due to a development deviation in combination with production tolerances and possible customer influences when loading and unloading items from the rear hatch. Each cause could lead to a different issue and water intrusion. Therefore, the tightness in the rear area might not meet specifications." I understand that my vehicle is not the first to experience this issue and I believe this is a defect with this make/model/year. I am hopeful this will be looked into further as I believe this issue goes past the recall. I should not be required to pay for this and my safety should not be compromised due to this.

- Milford, CT, USA

problem #3

Nov 082022

GLE350

  • miles
We were driving in the street and just suddenly the front of the car was on fire. We stopped the car and we had almost no time to get out because the flames got very big in just minutes. Good thing the doors weren't locked because we safely got out of the car. This incident happened in rush hour and there were lots of cars around us. This put not just the passengers in our car but other people around us in danger. We contacted Mercedes-Benz but they declined out claim and refused to investigate into this issue. Please help us hold Mercedes-Benz accountable.

- Seattle, WA, USA

problem #2

Feb 012021

GLE350

  • 99,652 miles
Blind spot assist message comes on and off. Then directional signals stop working intermittently

- Charlton, MA, USA

problem #1

Nov 122016

GLE350

  • 10,000 miles
Driver pulled into parking spot. While car was stopped, and the driver attempted to put the vehicle in 'park', while pressing the brake, the car violently jumped forward two times, at an extreme speed, and would not disengage. Transmission display (P, R, N, D) was flashing and vehicle caused injury to the driver and child.

- Sherman Oaks, CA, USA