10.0
really awful- Crashes / Fires:
- 1 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 1,112 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Vehicle sitting in driveway. Fuel injector leakage and resultant engine control unit detecting fuel set off spark which resulted in explosion under hood. Completely destroyed engine intake manifold (over 100 pieces found), and requires all (6) new fuel injectors. Due to core return value, I will NOT be keeping injectors, but they have been inspected by certified mechanic where repairs are being done. Safety/risk is obvious- fire danger, explosion danger, etc. Vehicle was towed to German Motors, Lakewood CO. for repair. No warning indicators, no lights. Mechanics did inform me that this issue has been seen on other vehicles. Network of MB mechanics have been aware. MB USA is also aware of fuel injector leakage issues, and have issued a Safety & Emissions Recall Campaign (# 2022030003, dated 8/22/2022) for this model year and vehicle model type (GLE). MB USA however asserts that my specific VIN is not included in recall- but offers no reason. Currently, due to MB inability to provide replacement parts (engine intake manifold unavailable until Sept. 2025!), vehicle is still in repair facility. Invoices and write up will be available after repairs completed (using reclaimed intake manifold along with new injectors).
- Lakewood, CO, USA
car has caught on fire due to (as diagnosed by certified MB mechanic) leaking from fuel injector(s). Issue is known to many MB mechanics. Issue DOES have a recall for other (non GLE350) models in this same year (2016). Request recall issued! Request assistance with having MB warranty/repair problem
- Lakewood, CO, USA
Car was running normally then check engine light illuminated and car shut off. Was able to coast to roadside. Car would not restart. Diagnosed by professional authorized Mercedes repair shop as fuel injector failure. No parts available after the repair for inspection. Because of shut off while being driven in busy traffic, I was at serious risk of a different vehicle hitting my vehicle. Also emergency brake would not disengage since car would not start so could not be pushed further off the road.
- Winston-Salem, NC, USA
I own a 2016 Mercedes GLE350 that was repaired under a safety recall involving failure of a fuel pump due to water intrusion into the spare wheel well. Mercedes Benz "fixed" the car under the safety recall however, several months later, my vehicle experienced the same exact issue - water intrusion entered the rear wheel well causing the fuel system to fail. Mercedes Benz currently has my vehicle and cannot locate the water leak (they are saying it is in the hatch area of my car). They are currently trying to charge me $890 to find the leak. However, the original safety recall on this vehicle states, "the cause of the defect may vary due to a development deviation in combination with production tolerances and possible customer influences when loading and unloading items from the rear hatch. Each cause could lead to a different issue and water intrusion. Therefore, the tightness in the rear area might not meet specifications." I understand that my vehicle is not the first to experience this issue and I believe this is a defect with this make/model/year. I am hopeful this will be looked into further as I believe this issue goes past the recall. I should not be required to pay for this and my safety should not be compromised due to this.
- Milford, CT, USA
Engine light on dashboard turned on in beginning of Feb 2024 -?? bought vehicle to dealer for assessment -?? was told right side catalytic converter has malfunctioned and will need to be replaced -?? vehicle has about 66,000 miles and it was a 2016 vehicle -?? apparently warrantly had expired in Nov 2023 -?? this does not seem right. Also, there are no right side catalystic converter available nationwide (not from Mercedes Benz manufacturer or off market). Wonder if this is a widespread issue -?? would like advisement.
- Holtsville, NY, USA
Fuel injection system causing stalling on the road
- Bronx, NY, USA
Our 2016 Mercedes Gle350 4matic SUV first had problem on Oct 11. My wife was driving the vehicle when the engine shut down when my wife was turning in the middle of an intersection and would not start back up. She was stuck in the middle of the intersection for about 3 mins and was able to start and drive to a restaurant where it cut off and would not start anymore. We had it towed to rbm of alpharetta. They stated that the fuel control sensor failed and needed to be replaced. We left the vehicle with them. My wife and I was not able to pick up the vehicle October 19th because we were traveling. The vehicle has been parked in our garaged since until October 26 where my wife encountered the same issue again when picking up our son at the local elementary school. The vehicle cut off while turning out of the school parking lot and would not start again. This is a huge safe hazard. What if a semi-truck was crossing the intersection, they would have not been able to stop in time? I have read many other owners of this same vehicle on this site with the same issue. Again we had it towed to rbm of alpharetta and now they are stating that water had entered the area where the fuel control sensor is located. Mercedes technicians are the only people that have been in that area of the vehicle and we have never have water leakage in any area of this vehicle and they were the last to wash the vehicle. If this was the case, why wasn't this brought up when the problem first occurred. Just by using deductive reasoning, none of this make any sense. Mercedes is a premium brand. Something simple as weather stripping last longer than 2 years. This really needs to be investigated before someone is hurt or killed. A brand like Mercedes need to be honest and have integrity to keep trust and loyalty with their customers.
- Cumming, GA, USA
Driver pulled into parking spot. While car was stopped, and the driver attempted to put the vehicle in 'park', while pressing the brake, the car violently jumped forward two times, at an extreme speed, and would not disengage. Transmission display (P, R, N, D) was flashing and vehicle caused injury to the driver and child.
- Sherman Oaks, CA, USA
- Lakewood, CO, USA