10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 32,858 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The "panoramic sunroof" (the sliding portion) suddenly exploded after midnight on an interstate highway at 75 mph - scaring me into swerving and nearly wrecking the car. If the sunshade had not been closed the glass would have been in our eyes and face. Photo was a gas station 10 minutes later.
- Spring, TX, USA
When the car is locked, the doors still open. Mercedes covered the first failed locks in Oct 2019 under warranty and I covered the second door March 2020. Now there is a 3rd failed lock. I called Mercedes to cover because this is a safety issue that should be recalled. All the Mercedes mechanics are aware of this issue. This issue should be on the Mercedes recall. Example, leaving a dark parking lot, I enter my vehicle and lock the door but your doors are really never locked, anyone can open from the outside due to the failed locking system. The reason this may not be reported often is because most people do not try to open their door without their keys nearby.
- Apopka, FL, USA
Panoramic sunroof spontaneously "exploded" while driving 60mph on the freeway. It was a clear, sunny morning with temperatures in the low 70's. I was not near an underpass, nor behind another vehicle. It sounded as if a cannon went off inside the vehicle, fortunately the sun screen was closed or I would have been showered in glass. More fortunately, I was able to pull over safely. This sudden explosion could have easily caused me to veer off the road or into another vehicle. The glass appeared to explode "upward". the car was towed to mb dealership, where the service department states it is not considered a warranty item. My contact with mb usa was equally disappointing in their refusal to have a field representative look at the vehicle. Based on the multiple reports/incidents on NHTSA and consumer reports, it is impossible that Mercedes-Benz is not aware of this dangerous structural and/or parts defect.
- Phoenix, AZ, USA
Shattering/exploding sunroof
- Fort Lauderdale, FL, USA
Our 2016 Mercedes Gle350 4matic SUV first had problem on Oct 11. My wife was driving the vehicle when the engine shut down when my wife was turning in the middle of an intersection and would not start back up. She was stuck in the middle of the intersection for about 3 mins and was able to start and drive to a restaurant where it cut off and would not start anymore. We had it towed to rbm of alpharetta. They stated that the fuel control sensor failed and needed to be replaced. We left the vehicle with them. My wife and I was not able to pick up the vehicle October 19th because we were traveling. The vehicle has been parked in our garaged since until October 26 where my wife encountered the same issue again when picking up our son at the local elementary school. The vehicle cut off while turning out of the school parking lot and would not start again. This is a huge safe hazard. What if a semi-truck was crossing the intersection, they would have not been able to stop in time? I have read many other owners of this same vehicle on this site with the same issue. Again we had it towed to rbm of alpharetta and now they are stating that water had entered the area where the fuel control sensor is located. Mercedes technicians are the only people that have been in that area of the vehicle and we have never have water leakage in any area of this vehicle and they were the last to wash the vehicle. If this was the case, why wasn't this brought up when the problem first occurred. Just by using deductive reasoning, none of this make any sense. Mercedes is a premium brand. Something simple as weather stripping last longer than 2 years. This really needs to be investigated before someone is hurt or killed. A brand like Mercedes need to be honest and have integrity to keep trust and loyalty with their customers.
- Cumming, GA, USA
Driver pulled into parking spot. While car was stopped, and the driver attempted to put the vehicle in 'park', while pressing the brake, the car violently jumped forward two times, at an extreme speed, and would not disengage. Transmission display (P, R, N, D) was flashing and vehicle caused injury to the driver and child.
- Sherman Oaks, CA, USA
- Desoto, TX, USA