The contact owns a 2016 Mercedes Benz GLE350. The contact stated that while stationary a second vehicle crashed head-on into the front of the vehicle causing severe damage to the front end. During the crash, neither the front driver-side nor passenger-side airbags were deployed. The driver sustained a fractured right foot and neck injury and the front passenger who was the driver's son sustained a neck injury. Medical attention was required for the driver. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The vehicle was not towed and no police report was taken. The failure mileage was 70,000.

- Coto De Caza, CA, USA

SRS malfunction light popped up with car never being in any sort of accident

- League City, TX, USA

The contact owns a 2016 Mercedes-Benz Gle350. The contact received notification of NHTSA campaign numbers: 16V903000 and 17V241000 (air bags, steering). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (valencia BMW 23435 valencia blvd valencia, ca 91355) where it was confirmed that the parts were on backorder. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available and parts distribution disconnect.

- Santa Clarita, CA, USA