10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 21,145 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Letter from congresswoman lowey re another incident of unintended acceleration of Mercedes SUV. A member of congress, received a second letter of concern from a concerned citizen regarding sudden acceleration.
- Washington, DC, USA
The contact owns a 2010 Mercedes Benz glk. The contact stated, while in reverse with the brake pedal depressed, the brake system failed to engage, which led to a three-car accident. There were no injuries to report. The vehicle was taken to the dealer to have a diagnostic performed, who advised that the braking system was operating normally. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure and current mileage was 60,000. Updated 6/19/14 the consumer stated there was a very strong possibility that the car was independently accelerating and overriding the action of the brakes. Updated 06/26/2014 updated 08/18/14.
- Upper Nyack , NY, USA
That Saturday I had my 30,000 mile service at estate motors in goldens bridge, NY. The dealer also did an "open recall". they deducted $20 from my bill to get a car wash. I drove directly to a car wash on route 202 in new milford, ct. About 3:00 pm, I was third in line and as the two cars ahead edged forward, turning left to go in, I nudged my gas pedal and the vehicle took off like a rocket, glanced off the car bumper ahead, ran over electric equipment and a 3 foot tall tree, went halfway over a 3 foot high wall and was stopped by smashing into a tree. Nobody was hurt. I had kept my seat belt on and was only slightly bruised. At first I thought I must have done something wrong, as I told the police, but realized later that was impossible. I am a good and careful driver as all records will attest. I could not have jammed my foot down on the gas pedal. I later found that the "open recall" had to do with a cam solenoid, which is involved with the flow of gasoline into the motor. I also found on google three almost identical incidents reported on this particular model and year. Take a look. I find it very hard to believe this is just a coincidence. S Mercedes Benz has been uncooperative and states their inspection showed nothing wrong with the relevant parts of my SUV. After the amount of damage and repair, I think one can be skeptical about their opinion. How could they know what the car was like before this? Mercedes denies any responsibility. As I am deeply upset by the cost to my insurance company for something I do not believe is my fault, the future increases in insurance rates that will follow, the $560 lost in the 30,000 mile check-up and my $1000 deductible, the loss of value of my car, and by the insensitivity and rudeness of Mercedes Benz, whose staff fails to return phone calls and is generally uncooperative.
- New York, NY, USA
I was slowly coasting into a handicapped parking space at a hardware store when the vehicle suddenly accelerated on its own. The brakes would not stop the car. The car ran over a median and several concrete poles and finally came to a stop when it hit metal, fire equipment. I filed a police report. I contacted the dealer and the car was towed to a dealer-owned body shop. Nothing was done to correct the failure. The vehicle is glk Mercedes 2010. The car was only six months old when it experienced sudden, unintended acceleration.
- Miami, FL, USA
The contact owns a 2010 Mercedes Benz Glk350. Upon shifting the vehicle into drive it lunged forward. He applied pressure to the brake pedal but the brakes did not function. The vehicle continued moving forward until it crashed. A police report was filed and the driver suffered minor injuries. The air bags did not deploy during the crash. The vehicle was towed to a body shop and the failure was not determined. The vehicle was not repaired. The failure and current mileages were 11,000.
- Orangeburg, SC, USA
Circumstances leading up to an accident on my Mercedes Benz E350 2010 which started rolling on a hill while the car was in park. On Monday August 30, 2010 I drove my vehicle to the intersection of delavall and tillotson ave. In the bronx. I parked my care on delavall ave. And put the car in park with the engine running. My salesman remained in the care to make telephone calls in the comfort of the cars air-conditioning. I checked twice to make sure the car was in park and then I left my salesman in the car. I went into my customers building and was in there for more than fifteen minutes when I came back to the car and asked my salesman to accompany me back into the building. I instructed my salesman to turn off the car. When he who is in the passenger seat reached over to remove the key from the ignition the car started to roll. I screamed for him to stop the car but he could not climb over the console and apply the brake neither could he move the shift selector. The car rolled downhill for some 30 ft. And crashed into the rear of a parked vehicle. Fortunately my salesman was not injured and the car that was hit was an abandoned vehicle with no plates. The damage to my vehicle was to my passenger side front bumper. I have been driving for almost 60 years and have never had an experience like this with any previous vehicles. Once again the car was parked on a slight grade in park for more than 15 minutes when the key was removed the vehicle began to roll down the street. Fortunately no one was killed or injured and there were no severe damages to either vehicles or any buildings. However the outcome could have been tragic.
- West Nyack, NY, USA
The contact owns a 2010 Mercedes-Benz Glk350. The contact attempted to accelerate on an incline while driving between 25 and 30 mph and the vehicle would not respond immediately. After she took her foot off of the accelerator pedal, the vehicle began accelerate on its own. The dealer was unable to duplicate the failure. The contact stated that the failure occurred twice. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 2,500 and the current mileage was 2,700.
- Diamond Bar, CA, USA
The contact owns a 2010 Mercedes Benz Glk350. Upon entering a parking space, the vehicle accelerated which caused her to crash into another vehicle. There were no injuries. The vehicle was towed to a dealer, and a technician stated that unintended vehicle acceleration was common with her year, make, and model. A representative from Mercedes concluded that the failure had no associated defect. The insurance company was in the process of assuming responsibility for the failure. The vehicles identification was unavailable. The failure and current mileages were 2003.
- Anchorage, AK, USA
- Bronx, NY, USA