Vaporized gasoline fuel odor emanating from the back seat area due to fuel filter flange crack

- Burbank, CA, USA

I noticed the smell of fuel coming from my vehicle, specifically when I top off at the gas station. This is dangerous as fuel can combust if ignited. I took the vehicle to be service, to find out about the fuel odor and was advised of the NHTSA recall. Upon researching I see that although the NHTSA recall #12V557000 specifically covers this issue, when entering my VIN, the recall does not appear for MY specific vehicle, which is a 2011 GLK-350. It appears there are several affected vehicles not included in the recall. This is a failure on behalf of Mercedes Benz as it is simple to conclude that the issue includes more vehicles than initially recalled. These vehicles need to be included as well.

- Baltimore, MD, USA

I'm having the same issues as described in Recall no. 12V557000. However when I called Mercedes they mentioned that my Vin wasn't part of that recall. I don't understand how can that be when my car is 2011-2012 glk350 model as described in recall and I smell gas, can see gas leaking and the flange where my fuel filter is cracked as well as the flange to the fuel pump side. This car as well as many other Mercedes have two separate flanges that are prone to crack and not just the fuel filter side but the fuel pump side as well. there's many forums where they all have complained about this issue. If you can smell gas, there's obviously fuel vapors leaking and not to the mentioned the physical leak that is landing everywhere you drive. This is a serious fire hazard and is extremely harmful to my kids and passengers.

- Hayward, CA, USA

Fuel/Propulsion System - There is a gas leaking from somewhere above the gas tank. I did not have this fixed yet because I see a recall for this but my VIN wasn't included in the initial recall. There are 17 other complaints on here for the same issue but we haven't been included in the recall as of today 1/2/2023. The recall that fixed other 2011 GLK 350s is NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). My car is available for inspection upon request. I am very afraid of a fire because the tray underneath the car on the passenger side is full of gas & the tray is right over the exhaust. I stuck a large cotton swab in the tray to soak up the liquid & since it smelled like gas I tried to light it. It caught on fire immediately. This is definitely a safety hazard as it can ignite if a spark or lit cigarette would happen to bounce up in there. Yes it is unlikely but I have seen stranger things. The tray holds a large amount of gas and is directly under the gas tank. The check engine light came on and the diagnostic machine says fuel evap control system leak. A mechanic looked at the leak after taking the rear passenger tire off and finding the gas pooling in that tray. Odometer reads 145,000.

- Tamaqua, PA, USA

The fuel tank flange cracked. After refill the tank, the fuel smell is in the cabin, and fuel leak out under the seat.

- San Jose, CA, USA

Fuel leaking from top of the fuel tank.

- Ventnor City, NJ, USA

Because of the low quality of the plastic, which was used in the fuel pump body on my Glk350, formed a crack on both bodies of the fuel tanks. Fuel is coming out directly under the rear seat and dripping down to the road. This is a safety hazard, and could cause a possibility of fire.

- Granada Hills, CA, USA

The vehicle did not pass inspection showing a small fuel leak. I noticed a smell of fuel odor coming from outside parked vehicle and noticed a leak coming from underneath the vehicle as well. It appears to leak the most when the gas is full. The vehicle was taken to a certified mechanic who diagnosed that the fuel leak with the fuel pump. The certified mechanic informed the contact that their failure was related to NHTSA campaign number 12V557000 (fuel system, gasoline). I contacted park place Mercedes of grapevine, tx, phone number 843-815-0300) who informed me my vehicle was not included in the recall. The vehicle had not been repaired as of yet. The approximate failure mileage was 56,000. This issue seem to be wider than the initial recall sample. This is very dangerous.

- Lantana, TX, USA

The contact owns a 2011 Mercedes-Benz Glk350. The contact stated that there was an abnormal fuel odor inside and outside of the vehicle after refueling. Additionally, while driving, the check engine warning light illuminated. The contact also stated that there was an abnormal odor in the garage after the vehicle was parked. The contact stated that there was no evidence of a fuel leak under the vehicle. Mercedes-Benz of el paso, Mercedes-Benz building, 1122 airway blvd, el paso, tx 79925, (915)613-1694, was contacted by phone and informed of the failure. An appointment was scheduled to have the vehicle diagnosed which was still pending. The manufacturer was not made aware of the failure. The failure mileage was approximately 152,000.

- El Paso, TX, USA

The contact owns a 2011 Mercedes-Benz Glk350. The contact stated that they would smell a fuel odor coming from outside the vehicle. The contact stated they noticed a leak coming from underneath the vehicle as well. The vehicle was taken to a certified mechanic who diagnosed that the fuel leak with the fuel pump. The certified mechanic informed the contact that their failure was related to NHTSA campaign number 12V557000 (fuel system, gasoline). The contact took the vehicle to the dealer (Mercedes-Benz of hilton head located at 155 fording island rd, bluffton, SC 29910 phone number 843-815-0300) who informed the contact that their vehicle was not included in the recall. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

- Bluffton, SC, USA

I have two recalls for my vehicle and Mercedes has made no effort to contact me regarding repairs since 2011. I have take my vehicle in for service mutliple times and the recalls has not been repaired.

- Randallstown, MD, USA

When I fill up my 2011 glk 350 with gas I have a very strong raw gas smell from the vehicle. It is so bad that I am afraid it will cause a fire inside my garage. It goes away as the fuel is run out of the vehicle. I check with Mercedes and with my VIN # it was not on a recall list however many other glk 350 were on a recall list for the same problem. It is recall 12V557000. I feel Mercedes should cover all 2011 glk 350 for this issue as it is a definite safety issue with raw gas leaking. It was also in a bulletin sent to dealers about this issue. NHTSA id 10059568. It is a leaking fuel filter flange. It is also a very dangerous problem!! the fix for it is replace the fuel filter flange and plastic pump also normally at a cost of $1200 at the dealer. Mercedes needs to recall all 2011-2012 glk 350 for this issue in my opinion.

- Tucson, AZ, USA

The contact owns a 2011 Mercedes-Benz Glk350. The contact stated that the service engine indicator illuminated upon starting the vehicle. The contact had a neighbor inspect the vehicle and a diagnostic code appeared, indicating a fuel leak. The contact associated the failure with NHTSA campaign number: 12V557000 (fuel system, gasoline). The contact called and left a message with Mercedes-Benz of Ontario (3787 E guasti rd, Ontario, ca 91761, 909-212-8400) and had been waiting for a call back. The manufacturer was notified of the failure and stated that they could not assist since her VIN was not included in the recall. The vehicle was not repaired. The failure mileage was 160,000.

- Moreno Valley, CA, USA

The contact owns a 2011 Mercedes-Benz glk350W2. The contact noticed that once the fuel tank was full, the fuel began to leak out without warning. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump needed to be replaced. The contact referenced NHTSA campaign number: 12V557000 (fuel system, gasoline) as a possible cause of the failure. The vehicle was not repaired and the failure recurred. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 61,000. Consumer states that fuel leak was due to a crack in the plastic housing. On 11/05/19 vehicle was taken to Mercedes Benz of Ontario (Ontario, ca) to be repaired. The fuel tank, fuel pump, and fuel filter were replaced under an emissions warranty.

- Rancho Cucamonga,, CA, USA

Gasoline smell when fuel tank is full. I removed my rear seats and removed access panels to fuel filter/pumps...and discovered the passenger side access panel had gasoline on the unit and surrounding area. Somehow, there is a gasoline leak coming from that passenger side unit. I did not take any photos since I did not want any active electronics near the gasoline and gasoline fumes.

- Waipahu, HI, USA

Smells like gas, seems to be a small fuel leak

- El Cajon, CA, USA

I've been smelling gas an fumes field about 3 months and noticed thatlayely ive been losing gas and mileage at first I thought it just be over flow but it's gotten worse.im now having trouble getting my car into tht right gear I can only think that my gas and transmission is faultering somehow though I haven't taken it in due to money issues at this time. My steering column and handling seems out of alignment column feels shaken and faulty and difficult to handle at times at others times

- Mather, CA, USA