10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 5,384 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2011 Mercedes-Benz GLK350. The contact stated while driving 60 MPH, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and saw the front driver-??s side headrest air bag had deployed independently. The contact stated that there was no injury sustained. The contact stated the instrument panel displayed an error message of the driver-??s and passenger-??s side Supplemental Restraint System (SRS) had malfunctioned. The contact towed the vehicle to the local dealer, where it was diagnosed with the seat wiring harness had malfunctioned causing the Supplemental Restraint System (SRS) to be illuminated. The contact was not aware of the repair needed on the vehicle. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
- Katy, TX, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Betten imports Inc, (5901 28th street SE, grand rapids, mi 49546), was contacted and confirmed the part was not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- South Heaven, MI, USA
I have two recalls for my vehicle and Mercedes has made no effort to contact me regarding repairs since 2011. I have take my vehicle in for service mutliple times and the recalls has not been repaired.
- Randallstown, MD, USA
Takata recall. The contact owns a 2011 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags). Rick hill imports, Inc.(located at 861 E stone dr, kingsport, tn 37662, (877) 549-1572) exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
- Abingdon, VA, USA
2011 Mercedes Benz 350 glk. Consumer writes in regards to takata airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
- Washington, DC, USA
The contact owns a 2011 Mercedes-Benz Glk350. The contact's mother received a recall notice for NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags). Mercedes-Benz of wilsonville (25035 sw parkway ave, wilsonville, or 97070, 503-454-5000) was contacted and stated that parts were not available. The manufacturer was not notified. The vehicle was not repaired. The contact had not experienced a failure. VIN tool confirms parts not available.
- Hillsboro, OR, USA
The contact owns a 2011 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of seattle (2025 airport way S, seattle, wa 98134, (206) 467-9999) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was unknown.
- Renton, WA, USA
The contact owns a 2011 Mercedes-Benz Glk350. The contact stated that NHTSA campaign number: 16V081000 (air bags) and NHTSA campaign number: 19V010000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notifications in 2017. The manufacturer and dealer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Pikesville, MD, USA
Takata recall both front airbags in this car have been recalled and it appears to me that Mercedes-Benz is not seriously interested in fixing the problem. I have heard nothing from them about the driver airbag recall in 18 months even though they promise to fix it by September 2018. I often drive to Florida staying there for a week or so. I am concerned about the safety of the vehicle because of the humid environment there. I would the recall work to be completed soon. I have attached copy of the 4 letters received from Mercedes-Benz. Thank you.
- Potomac, MD, USA
Takata recall. The contact owns a 2011 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags). The contact called Mercedes-Benz of cary at 919-380-1800 (located at 2400 auto park blvd, cary, nc 27511) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available for both recalls.
- Raleigh, NC, USA
The contact owns a 2011 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 16V363000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Car has not been repaired.
- Austin, TX, USA
Takata recall. The contact owns a 2011 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of temecula (40910 temecula center dr, temecula, ca 92591, (951) 216-7800) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Murrieta, CA, USA
The contact owns a 2011 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Montsville, NJ, USA
Takata recall--this recall is now about 3 years old at least but there still seem to be no replacement parts. What are you or Mercedes-Benz doing about this" people are being injured--Mercedes itself does not yet have an incident--but is it really wise to wait until someone is injured or killed" I have to enter a date at the bottom of this form but no date is relevant so it is a random date just to be able to submit this form.
- Washington, DC, USA
Takata recall. The contact owns a 2011 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 19V010000 (air bags). The contact called Mercedes-Benz of orland park at 708-460-0400 (located at 8430 w 159th St, orland park, il 60462) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available for both recalls.
- South Holland, IL, USA
The contact owns a 2011 Mercedes-Benz glk350W2. The contact received notification of NHTSA campaign numbers: 16V081000 (air bags) and 16V363000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of richmond (8225 w broad St, henrico, va 23294, (804) 755-9300) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Richmond, VA, USA
The contact owns a 2011 Mercedes-Benz Glk350. The contact checked his VIN online and discovered that it was included in NHTSA campaign number: 16V081000 (air bags). The contact spoke with Mercedes-Benz of georgetown (7401 1-35, georgetown, tx, 78626, (512) 930-6150) and was informed that parts were not available for the repair. The contact stated that the recall exceeded a reasonable amount of time for repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Hutto, TX, USA
The contact owns a 2011 Mercedes-Benz glk350W. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Knoxville Mercedes-Benz (10131 parkside dr, knoxville, tn 37922, (865) 777-2222) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Knoxville, TN, USA
Takata recall. The contact owns a 2011 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 16V081000 (air bags) and an unknown recall regarding the air bags. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer and the manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Corydon, IN, USA
- Slc, UT, USA