10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 5,821 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of oakland at (510) 832-6030 (located at 2915 broadway, oakland, ca 94611) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Berkeley, CA, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact called Mercedes-Benz of the woodlands at 936-206-7500 (located at 16917 I-45, the woodlands, tx 77385) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.
- Spring, TX, USA
Not driving car ! not safe ! Mercedes taking too long for recall repairs
- Honolulu, HI, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received a recall notification for NHTSA campaign number: 18V043000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (rbm of atlanta, 7640 roswell rd, atlanta, ga 30350) confirmed that parts were not available. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Marietta, GA, USA
Takata airbag recall -got letter Feb 2018 to replacement. In touch with local Mercedes no replacement yet. Local shop states I need another letter for replacement from the airbag company. It been two years since I bought the car. Need action to get replacement
- Rockledge, FL, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V043000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Rbm of alpharetta (345 mcfarland pkwy, alpharetta, ga 30004, (678) 637-2333) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Cumming, GA, USA
Passenger seat sensor malfunction at 43K miles causing airbag malfunction light comes up or sensing a passenger while no one is sitting
- Chelse, MA, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V043000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of South orlando at (888) 398-3936 (located at 4301 millenia blvd, orlando, fl 32839) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Windermere, FL, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 16V043000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning indicator intermittently illuminated. The vehicle was taken to fletcher jones motorcars (located at 3300 jamboree rd, newport beach, ca 92660, (949) 718-3000), but the part was not available for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 72,000. VIN tool confirms parts not available.
- Costa Mesa, CA, USA
Takata recall. Recall notice issued in Feb. 2018. Have called repeatedly and told parts are not available. Called takata hotline 1-877-496-3691 today and was told estimate is for delivery March 2019. Was also told there has never been a problem with these airbags in a Mercedes. Waiting over one year to correct this probem cannot be construed as "reasonable" under anybody's interpretation.
- Marietta, GA, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V043000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes Benz of jackson at (601) 956-4211 (located at 455 steed rd, ridgeland, ms 39157) and was informed that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Jackson, MS, USA
Takata airbag: I received my recall notice (dated simply " February 2018") from Mercedes first week of March 2018. Since then I have repeatedly contacted Mercedes corporate, both here and in germany, and keep getting the run-around. They are telling me that I "may" get my airbag replaced in March 2019. This is unacceptable. I reside in very hot & humid South Florida and my vehicle is over 5 years old. It is my understanding that NHTSA instructed the manufacturers to make older vehicles and those in hot & humid areas a priority. Well, they are not doing so as I have several friends that have far newer models and that live in cooler regions and their airbags have already been replaced. I am paying a monthly payment for a vehicle that is currently parked as I am afraid to drive it. They also refused to provide me a loaner vehicle. If I can't get this resolved I will be forced to file a private lawsuit as they are clearly not following NHTSA guidelines in regard to this recall. Any assistance you can provide is greatly appreciated.
- W Palm Beach, FL, USA
The contact owns a 2013 Mercedes-Benz Glk350. The contact received a recall notification for NHTSA campaign number: 18V043000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to Mercedes-Benz of dothan (2309 ross clark cir, dothan, al 36301) and was informed that the part was not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Chipley, FL, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V043000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of houston North (17510 North fwy, houston, tx 77090, (281) 305-8970) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Humble, TX, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V043000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of laguna niguel at (949) 416-2438 (located at 1 star dr., laguna niguel, ca 92677) and was informed that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Mission Viejo, CA, USA
Takata recall, they still have not replaced the part. When I bought the car they said there was no recalls on it. Then I get letter in the mail it has a recall for tye air bags. If I had known at the time when buying the vehicle when I asked was there any recalls, I would not have bought the vehicle. It's not safe knowing theres a recall for the airbag and they have not replaced it.
- Pomona, CA, USA
Takata recall: I received a safety recall notice in February 2018 from Mercedes Benz. I contacted Mercedes Benz several times after receiving the notice and was told the parts would be available at the end of June 2018. On July 5th I contacted Mercedes Benz once again and was told my vehicle will not get repaired until March 2019. Additionally, I spoke with a NHTSA rep on July 5th as well, and was told the government gave the company until Sept 2018 to have the parts available for my vehicle. Mercedes Benz is unable to remedy the situation within a reasonable amount of time. I need the assistance of the U.S. government to resolve this situation. Thank you.
- Lemoore, CA, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V043000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (w.I. simonson Mercedes-Benz, 1626 wilshire boulevard, santa monica, California 90403) confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Santa Monica, CA, USA
Takata recall - where is the replacement part for my vehicle? I received a notice from Mercedes-Benz stating that "I would be contacted in the future". this seems like inaction for a recall that has been in effect now for over three years! please help.
- Palm Desert, CA, USA
- Sacramento, CA, USA