10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 5,821 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V043000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (Mercedes-Benz of birmingham, 1800 montgomery hwy S, hoover, al 35244, (205) 403-5179) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The manufacturer informed the contact that he would be notified when parts become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Birmingham, AL, USA
My safety recall is still not done yet or is not being done in a timely manner and it's a danger to me and my family.
- Fort Riley, KS, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V403000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (fletcher jones Mercedes in newport beach, California) was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Manhattan, CA, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. While driving approximately 65 mph, there was a whining noise coming from the dashboard. The contact stated that the noise was heard when the vehicle was traveling 65 to 70 mph. In addition, the contact stated that the air bag warning indicator remained illuminated. The contact was concerned that the air bag might not deploy in the event of a crash. The vehicle was taken to carmax (21939 southwest fwy, richmond, tx 77469, (281) 232-7180) where an appointment was scheduled for diagnostic testing. The vehicle was included in NHTSA campaign number: 18V043000 (air bags). The manufacturer was not contacted. The approximate failure mileage was 47,000.
- Houston, TX, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V043000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of North orlando (1100 rinehart rd, sanford, fl 32771) and was informed that the part to do the repair was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Deltona, FL, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (Mercedes-Benz of billings, 3045 king ave w, billings, mt 59102) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- White Fish, MT, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact stated that NHTSA campaign number: 16V081000 (air bags) exceeded a reasonable amount of time for the recall repair. The contact received the recall notification in February of 2016. The dealer was not contacted. The manufacturer was contacted and stated that the parts would be available September of 2019. The contact had not experienced a failure. VIN tool confirms parts not available.
- Stoughton, MA, USA
2013 Mercedes Benz glk-350. Consumer writes in regards to recall interim notice. The consumer stated that the manufacturer exceeded a reasonable amount completing the recall repair.
- Stuart, FL, USA
April 2013 I purchased a 2013 glk 350 Mercedes Benz. February 2016 ntsha issued a recall for my VIN number. Mercedes Benz the manufacturer nor rbm mercedesdealership of alpharetta, Georgia never notidfied me. I was totally unaware. January 8, 2018 I saw a Mercedes airbag recall. I next day I spoke to rbm Mercedes Mr. Smith and he said he did not know. The same day, January 9, 2018 Mr. Denton, maintenance texted me to tell me that he checked with my VIN number and my car did not have an open airbag recall. This was not true. March 9, 2018 Mercedes manufacturer sent me a "recall letter" for the first time. I googled ntsha website and keyed in my VIN and a recall was issued in 2016 and again March 2018. I contacted the rbm Mercedes dealership Mr. Smith, Mr. Beecham, Mr. Leavy, Mr. Haywood, and (Mr. Denton;non-responsive) I requested a free loaner and I don't feel safe riding in my car. This is my only car. My request for a loaner was denied and was told by Mr. Beecham that only the manufacturer can give me a loaner. Mr. Smith said borrow someone's car. Mr. Haywood said that he emphathize with me but the is still safe. It might be 2019 before my car get fixed. I am riding in an unsafe vehicle waiting for something to happen to me and my family. Mercedes need to provide a free loaner.
- Marietta, GA, USA
Takata recall!! per my VIN #, my 2013 Mercedes Benz glk 350 has been recalled effective Jan 10 2018. Sixty days have passed and not only is there no remedy available, but I have not even been notified. I found out when I tried to trade my car in for a new car. I have moved to Montana from California and need a AWD car. My current car is proving dangerous to drive. I cannot sell it!!!! it is a danger for me to drive and I cannot get rid of it. Please help me get it fixed or have Mercedes take it back in trade. Recall number: 18V043 1/10/2018 recall status: Recall incomplete, remedy not yet available.
- Whitefish, MT, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Pompano beach Mercedes-Benz in pompano beach, Florida was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Boca Raton, FL, USA
The contact owns a 2013 Mercedes-Benz Glk350. The contact received notification of NHTSA campaign number: 18V043000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of huntsville (6520 university dr nw, huntsville, al 35806) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Madison, AL, USA
I have received several notices in regards to replacing this passenger airbag and they keep telling me that this part is still not available.
- Lake Worth, FL, USA
On may-June 2016 the vehicle was showing a warning light related to a malfunction of the driver's seat belt, the dealership found through a vehicle inspection that it was related to the steering module. One was ordered. The airbags were disable for a month, placing at risk my wife's life. The problem seems to be fixed but the airbags now could be disable or will malfunction in the future. Since this type of vehicle has takata airbags, I would like to request the replacements of all airbags, instead of a trial/waiting if this will malfunction in the near future, with a risk of a preventable death of me of my wife, as we both are driving this vehicle. I appreciate placing human lifes instead of monetary gain.
- San Diego, CA, USA
Takata recall. The contact owns a 2013 Mercedes-Benz Glk350. The contact stated that the SRS warning indicator illuminated. The vehicle was taken to the dealer and the contact was informed that there was a diagnostic fee. The contact received notification of NHTSA campaign numbers: 16V363000 (air bags) and 16V081000 (air bags). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer confirmed that the parts were not available for the recall remedy. The manufacturer did not know when the parts would be available. The failure mileage was approximately 98,000. VIN tool confirms parts not available.
- Beverly Hills, CA, USA
The contact owns a 2013 Mercedes Benz Glk350. The contact stated that while driving 30 mph, the contact was involved in a head on crash with another vehicle. The air bags failed to deploy. The contact sustained head injuries that required medical attention. A police report was filed. The vehicle was towed. It was unknown if the vehicle was diagnosed however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 28,000.
- New York, NY, USA
- Marietta, GA, USA