On 1/17/25, I was on my commute to my office when I noted a very strong and unpleasant odor. Thinking it was from a truck in front of me, I passed the truck, cracked my passenger window and continued the short distance to my office. After work, when I returned to my car, I noted a hole burned through my driver's side leather seat. I didn't make the connection to the odor from that morning until I arrived home and did some online research. It turns out that my front seat warmer had malfunctioned, burning all the way through the leather. This problem is well documented online in various forums in my year, make and model. In some cases I read about, driver's clothing burned. In one case I found, a child was burned. This is also a well documented problem that occurred in earlier models of Mercedes, resulting in a lawsuit and a recall. My car is currently at the dealer for repair of the faulty seat warmer, replacement of the burned foam cushion, and replacement of the leather seat cover. This could have been so much worse had I been earlier in my commute, or on a highway where I could not have pulled over. It seems like this problem should prompt a recall.

- Burlington, CT, USA

The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with the check engine and traction control warning lights illuminated. The vehicle was taken to the local dealer who serviced the vehicle however, the failure reoccurred. No further information was available. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 61,000.

- Ormond Beach, FL, USA

2014 M-B Glk350 was traveling on a six lane road: Three lanes in the North direction; three lanes in the South direction. Glk350 was traveling in the North direction right lane at approx. 15 mph when it was broadsided on the driver's side by a pickup truck who was coming from the South direction. The pickup truck made an illegal left hand turn and crossed over three lanes of travel in an accelerating mode before impact with the Glk350. The pickup truck was traveling at least 25 mph. Impact zone on the Glk350 was centered below A-pillar in the vicinity of the firewall, a very well reinforced area. No airbags were deployed during this impact --- especially curtain and sidebody bags. Driver was injured ( concussion ); passenger was injured and died ( complications of traumatic brain injury - concussion as stated on death certificate ). this appears to be a major malfunction in the safety aspects of having 9 airbags as marketed by this manufacturer. Additionally, M-brace telemetrics system did not automatically engage with this hard impact asking us if we needed assistance or to summons a police officer.... nothing !..updated 10/28/14

- West Chester, PA, USA