10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 18,578 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Takata recall. The contact owns a 2009 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the contact was unable to get the recall completed due to the SRS warning indicator being illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of rockville centre (110 graham ave, hempstead, NY) was contacted and refused to perform the repair without charge due to the SRS warning indicator being illuminated. The manufacturer was made aware of the failure and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Woodmere, NY, USA
Takata recall for air bag replacement
- Santa Ana, CA, USA
Takata recall. The contact owns a 2009 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of el dorado hills (1000 Mercedes ln, el dorado hills, ca 95762, (888) 773-3154) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Folsom, CA, USA
Despite receiving several recall notices, and a letter from mb that parts are available to fix the problem- my mb retailer has not responded to several requests to fix the air bag defect issue. Mb customer service told me that this was not a "real" safety issue and was not helpful. Dealer management (Mercedes Benz of marin) has also not responded to my requests for service.
- Greenbrae, CA, USA
Takata recall. I have scheduled an appointment to replace the airbag infiltrator since I received a letter in the mail that the part is available. The dealer has tried several times to contact the manufacturer and the part is on back order. It is a safety concern for me and my wife and has been causing worries and a concern to drive the car on a daily basis with a child one year old going back and fourth to school and day care. With a defect in the airbag that my cause injury or death due to the infiltrator causing the airbag to explode and shoot out metal fragments towards people inside vehicle. We are concerned and always stressed out about this issue but we need this vehicle we cannot just park it and not drive it till the issue is fixed. The dealership will not offer any alternative in the meantime until the part comes in.
- Grand Ledge, MI, USA
Takata recall. The contact owns a 2009 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Mercedes-Benz of augusta, 3061 Washington rd, augusta, ga) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not provided.
- Hephzibah, GA, USA
The contact owns a 2009 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Gurley leap motorworks (404 North lake road, mishawaka, in) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- South Bend, IN, USA
Takata recall, brake light harness
- Macomb Twp, MI, USA
The manufacturer of the airbag has filed a bankruptcy claim and we have no resolution to fix this airbag ever. The car now is unsellable as its a deathtrap and no one will buy it and no dealer really wants to take it back so im stuck with this car and need to get it replaced. We need a serious remedy not only from takata but from the vehicle manufacturer that purchased these airbags without further testing. I demand a vehicle replacement or a complete buy out of the car so I can be free of this contract and be able to purchase a new vehicle that is safe for my family and myself.
- Valley Village, CA, USA
Since I got my car ml 350 2009 have to many problems like changing tires every 3 mounths plus alignment never done correctly, I have contacted from somehow to change my airbags and after I completed all information but they never got back to me. Plus I have series elctrical issue with the window, backup camera, door panels and cross control is not working at all when I use it for a long trip or drive on the highway specials when is there fogg at the street. And the light I changed it to many time but still never got strong enough to see in the front of me while I am driving. I wished I never have Mercedes and I will never do it again.
- Spring, TX, USA
Takata recall - in June 2016 I received the Mercedes Benz recall letter. It includes the language "possibly causing serious injury or death". we visited the dealer to ask for rental car reimbursement. The general manager said no. We called mb and they said no. They called it a "precautionary recall, no need to stop driving". a letter that includes language that their car could cause my death needs more than caution. I checked with the dealer today and with mb and still no estimate of when replacement bags will be available.
- Middleburg, VA, USA
Takata recall repair/replacement parts not available
- Castro Valley, CA, USA
It's in the recall scope of takata airbag issued Jan 2016 but so far Mercedes dealer said the parts are still not available for the recall without commit date when parts will be available. It has been almost 2 years since the recall was issued. By driving a car with defective airbag everyday, our lives are in danger.
- Mission Viejo, CA, USA
Takata recall....I have submitted my claim when I first received the recall in 2016 to my local dealership in a cherry hill NJ and have been told that they still do not have replacement airbags for me. I just received a notice that the manufacturer is filing for bankruptcy and my car is still without safe airbags. I do not have the money to replace them on my own, they were supposed to be a covered repair.I rely on my vehicle everyday.
- West Deptford, NJ, USA
Takata recall on airbags - with no fix for 2 years" does it need to be fixed"
- Tujunga, CA, USA
'takata recall" Mercedes Benz has failed to repair my ml350W4 in a timely manner! "takata recall"
- Newport Beach, CA, USA
Takata recall. The contact owns a 2009 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The dealer was not notified. An independent mechanic advised the contact to replace the driver's air bag. The manufacturer was contacted and stated that they were awaiting allocation from the government for the air bags. The contact received a postcard from tk holdings, alerting her that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.
- Pleasaanton, CA, USA
Takata began sending me notification of airbag recall for my vehicle more than one year ago. I have been attempting ever since to schedule an appointment to get the airbag replaced as per their instruction at Mercedes Benz dealers near me in los angeles. Each mb dealer continues to state that they do not have the parts in yet - that they are waiting. In the meantime, this irresponsible delay in providing dealers what they need to schedule and perform the repair imperils me and my passengers each time I drive the car, as well as greatly inhibits my ability to sell the car for full value. Thank you.
- Los Angeles, CA, USA
Takata recall., recalled airbag has not been replaced. Takata has filed for chapter 11 bankruptcy. Mercedes dealer told me that they do not have the airbag needed for the recall..
- Novato, CA, USA
- Astoria, NY, USA