10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
49,424 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Mercedes-Benz ML350:

Unsubscribe any time. We don't sell/share your email.

problem #3

Sep 042018

ML350

  • 92,273 miles
I was driving on the highway at 70 mph, the check engine came on and about 5 seconds later, a loud noise came probably from the engine. The car then started jolting back and forth; I hit my head on the steering wheel twice and got almost knocked out. The engine stopped while I was still running at 70 mph. Most if not all the lights in my dashboard came on then I started slowing down. The seat belt never tightened on me as the car was jolting. I kept the car rolling and got out of a very dangerous situation. As the car came to a halt, a lot of engine oil leaked on the street, maybe about aquart. I took a picture as I just got out of the car. Also, as the towing took the car, the towing bed got over a quart of engine oil that leaked from my car. I towed the car to mercedez Benz of novi but they refused to take it. They ordered me to towed it out and tow it back to them two weeks later. I towed it to Mercedes Benz of bloomfield on September 6. I notified mbusa of this incident on September 7 and provided them access to check the car but they showed no interest whatsoever in looking at the complaint as the vehicle has 92,273 miles and is out of warranty. They instead offered me a $2,000 discount on a purchase of another vehicle. Neither the dealership nor mbusa verified the car for safety related issues on the engine or seat belt though it was and still is parked at the mb dealership of bloomfield. I could have easily went unconscious from the jolting and hitting my head on the steering wheel. I think there is a major safety issue that requires at a minimum for the manufacturer to look at let alone issue a recall for safety reasons on the engine and the seat belt.

- Troy, MI, USA

problem #2

Nov 062016

ML350

  • 51,000 miles
While traveling on the interstate my ml 350 Mercedes Benz was struck by another vehicle. I was traveling the speed limit of 70 miles per hour when a car passing me lost control of his vehicle and struck me. The impact was on the drivers side of the car on the rear wheel. The impact pushed my SUV to the right. Upon impact, the rear wheel on the passenger side broke, snapped in half and the flew away causing my ML350 to roll five or six times before coming to rest just inches from on coming traffic traveling East bound on the other side of the median. The officer investigating the accident said his major concern was that upon impact the rear wheel on the passenger side snapped causing the car to roll five or six times. I contacted Mercedes Benz and requested they investigate the crash. I sent information about the accident to Mercedes to review in addition to the current location of the vehicle and several images of the ML350. I received a response by phone from Mercedes Benz in which the Mercedes representative agreed with the officer that the wheel breaking upon impact was the reason the vehicle rolled over. I requested the information in writing; however, I was informed that Mercedes Benz does not share findings from such investigations they consider to be internal information. The vehicle was totaled but the good news was that there was no loss of life.

- Acworth, GA, USA

problem #1

Oct 012013

ML350

  • 5,000 miles
Seat belt was locked in position (unable to extend) on a least six occasion in the past two years. The dealer was unable to duplicate the locked seat belt issue. They suggested, I drive directly to the dealership next time this occurs. Until now the issue has not occurred at a time the dealership was available.

- Scarsdale, NY, USA