8.1
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 4,581 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Blind spot assists and turn signals go out without warning. This model should have been included in the previous recall for timing. Having the same issues as other recalled cars.
- Calera , AL, USA
I am writing in regards to my 2014 ML 350 Suv. The check engine light came on and upon taking it to the mercedes dealership, I was told the issue is that the camshaft adjusters have failed and need to be replaced. The cost quoted is over $11,000 to repair. Upon further investigation I found reports on multiple lawsuits for the Mercedes C series for the same year (2012-2014) that resulted also in a recall whereby customers were given a recall to replace at no charge the camshaft adjusters up to 120k miles. My car only has 83k and I am told by two independent mechanics that the camshaft adjuster should not be failing like this and that this has been an ongoing issue with Mercedes. The safety issue is that I am told by independent mechanics that what could happen over time is that I could be driving and the entire engine/power just shuts off. This could even happen at high speeds on the highway. The mercedes dealer tells me there is no safety issues that could result from camshaft adjuster problems which doesn't appear to be true as per the other independent mechanics. I request further investigation into this issue because as per the independent mechanics its the "same engine" as the 2012-2014 that are under the recall. I'm requesting a recall on this for my car that Mercedes pays for. This should not be failing especially in a car with only 83k on it. If the C series 2012-2014 received recall on this part then I also think my ML 350 should be covered. Mercedes customer service tells me they cannot pay for the repair, they said I could file complaint for recall through NHTSA Thank you.
- San Francisco , CA, USA
Known defect with timing issues that give code P0016. All cars should be part of this recall regardless of mileage on a known defect. This repair is extremely expensive and wouldn-??t be needed if built correctly.
- Calera , AL, USA
After a weekend of incessant rain, while driving a short distance (10 minutes), this low-mileage, well-maintained 8 year old SUV suddenly stalled, Engine appeared to have powered down and the yellow Engine light came up and pressing gas pedal didn't do anything. I was fortunately able to press the Power button once frantically and re-start it once more and pull over to the side but the car refused to power on thereafter. After investigations by the shops, it appears there was water leaking "through" the body of the vehicle and into the area below the interior of the car, short circuiting Fuel Driver and stalling the car (which they subsequently repaired after draining the water and replacing/re-programming the fuel pump driver) before handing it off for the leak identification work. The car was subsequently taken to a specialist shop to figure out the leak, and they are unable to identify any reasonable source of the water leak and insurance is so far claiming this is "wear and tear". In the course of the testing, the *same* issue happened again and the car stalled while driven by the shop personnel and they could hear the sound of water inside the cabin all the way up to the front. They are unable to identify the source(s) of the leak and at this point, the car has been unusable for over 4 weeks as Insurance continues to push back and the shop can't do the additional work to identify the source in the body without insurance approval. I made attempts to contact the manufacturer but their only available contact is their Customer Support (no email/chat option) who refused to discuss this as it didn't pertain to them directly and re-directed me to talk to my own insurance company. I even reached out via Twitter but got no response. This expensive luxury SUV is not just unreliable at this point but *dangerous* where there are mysterious water leaks under natural conditions like rain leading to car stalling while in motion.
- Santa Clara, CA, USA
The seals on oil cooler fail which causes leaks Oil dropping on roadway or oil leaking in engine compartment can cause a fire.
- Staten Island , NY, USA
55,000 Miles now Engine shuts off while driving and steering wheel locks engine light comes on, we have had this problem starting at about 30,000 miles. They first said it was sensors which we replaced several times thousands of dollars later still have problem. It is currently at dealer for a month now and they told us we need a whole engine harness replaced for $11,000 but can't be sure this is the problem. Has anyone else had these problems please contact me [XXX]. [XXX] IL INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Chicago , IL, USA
The oil fuel line is leaking on the engine this is currently a recall on my year and model suv
- Philadelphia, PA, USA
Car engine light on. Took to service center. Required software upgrade. Cost $275. Car has 26K miles. This should not be an expense to buyer but should be a warranty issue. Very unhappy with Mercedes-Benz and unlikely to purchase you vehicle in the future. Also, no obvious instruction for checking oil level. Another ruse by Mercedes-Benz to wring additional $$ out if consumers.
- Birmingham, AL, USA
Takata recall- intermittent burning smell coming from the hood of the car. Smell noted when car is parked after driving for some time.
- Dover, DE, USA
Vehicle made a right-hand turn uphill and completely shut off for 25 minutes; engine and electrical components. Required to manually hold in the brake on an incline until vehicle restarted. Dealership cannot replicate the issue and is returning the vehicle.
- Pittsburgh, PA, USA
The contact owns a 2014 Mercedes-Benz ML350. While driving at an unknown speed, the "A-service" indicator illuminated on the instrument panel. The contact took the vehicle to the dealer where it was diagnosed and a basic service was performed, which included an oil change and the fluids were topped off. The failure recurred and the contact did a "deep stick" check for oil, which did not register any oil. The contact called the dealer and was informed to bring the vehicle to the shop. The manufacturer was made aware of the failure and referred the contact to the dealer. The contact stated that he could not understand why the vehicle was out of oil so soon. The contact instead took the vehicle to an independent mechanic for an oil change. The failure mileage was 18,000.
- Harvest, AL, USA
I bought this vehicle new on March 2013. With the time we hear a strange noise, we thought it was normal but that noise was stronger so we went to the dealer garage isla verde Mercedes Benz, to the maintenance we told to the person about that noise, so they said to us that everything is ok then we ask about the noise in the engine and they told that "is a problem in the engine and Mercedes Benz knows that, is an intern engine problem and there is a part that can't be changed! and also others models like glk, E and ml have the same problem".. so I'm worry about this because the warranty is only for 40,000 miles..so what I can do"??"
- Guaynabo , PR, USA
The contact owns a 2014 Mercedes Benz ML350. While driving 40 mph, the engine stalled. The contact was able to restart the vehicle. The vehicle was towed to a dealer who stated that the engine module pins were defective and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 6,138. Updated 7/23/15 the consumer requested to have the post removed.
- Fayetteville , GA, USA
- Whitestone, NY, USA