Affected Component: ELECTRICAL SYSTEM

Date Published
JUN 03, 2022
NHTSA TSB #
10215010
TSB Document
Summary
Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid component when a complaint is made. In addition, please create a PTSS case and add the questionnaire and the log file to this as attachments. The procedure for completing the questionnaire and creating the log file is described under "Remedy" It is particularly important that you pay attention to the checklist and the requirements for creating a PTSS case (see point 5 "Remedy") relating to the Metris Infotainment System Audio 30/40 (GARMIN) Cause Under analysis Remedy IMPORTANT: Before creating a PTSS case, it is essential to check whether a LI for a complaint has already been published and whether the Metris Infotainment System Audio 30/40 (GARMIN) has the latest software release installed.