Technical Service Bulletins (TSBs) for the 2019 Metris are official communications between Mercedes-Benz & their dealerships that describe processes for troubleshooting or fixing certain common problems. All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.

    STEERING

    • TSB #LI46.35-N-076604

      Date Announced:
      JUL 13, 2023
      NHTSA ID:
      #10240168

      Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02). Read More »

    SUSPENSION

    • TSB #LI32 25-P-069660

      Date Announced:
      APR 09, 2019
      NHTSA ID:
      #10160627

      G Facelift 2018: Knocking noises from rear area on rough roads Read More »

    BRAKES (PWS)

    ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

    FUEL SYSTEM, GASOLINE

    FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS

    POWER TRAIN

    POWER TRAIN:DRIVELINE:DRIVESHAFT

    • TSB #V-RC-2020070008

      Date Announced:
      AUG 11, 2020
      NHTSA ID:
      #10180324

      Propeller Shaft Read More »

    • TSB #Initial NCU - 44

      Date Announced:
      JUN 17, 2020
      NHTSA ID:
      #10177238

      Propeller Shaft Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz vans, has determined that on certain Metris vehicles from platform 447 (VS20), the propeller shaft may not be attached to the intermediate bearing according ... Read More »

    ELECTRICAL SYSTEM

    • TSB #LI82.85-N-074054

      Date Announced:
      JUL 06, 2023
      NHTSA ID:
      #10240175

      The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Read More »

    • TSB #LI00.19-N-075749

      Date Announced:
      JAN 13, 2023
      NHTSA ID:
      #10231020

      Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Read More »

    • TSB #LI54.65-N-075675

      Date Announced:
      NOV 11, 2022
      NHTSA ID:
      #10228811

      Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447. Read More »

    • TSB #LI82.85-N-071595

      Date Announced:
      JUN 03, 2022
      NHTSA ID:
      #10215001

      Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet ... Read More »

    • TSB #LI82.85-N-074919

      Date Announced:
      JUN 03, 2022
      NHTSA ID:
      #10215003

      Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Read More »

    • TSB #LI82.85-N-074920

      Date Announced:
      JUN 03, 2022
      NHTSA ID:
      #10215006

      Complaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g. GPS trackers) - Periphery of antenna (e.g. Read More »

    • TSB #LI82.85-N-074921

      Date Announced:
      JUN 03, 2022
      NHTSA ID:
      #10215007

      Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Read More »

    • TSB #LI82.85-N-074922

      Date Announced:
      JUN 03, 2022
      NHTSA ID:
      #10215008

      Complaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Read More »

    • TSB #LI82.85-N-074925

      Date Announced:
      JUN 03, 2022
      NHTSA ID:
      #10215010

      Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the ... Read More »

    • TSB #LI82.85-N-074054

      Date Announced:
      JUN 02, 2022
      NHTSA ID:
      #10215002

      Complaint The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Read More »

    • TSB #Recall Notificat

      Date Announced:
      JUN 01, 2022
      NHTSA ID:
      #10217645

      (RC)Update Hermes Communication Module Software Read More »

    • TSB #LI82.85-N-074054

      Date Announced:
      DEC 01, 2021
      NHTSA ID:
      #10206074

      "Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration " Read More »

    • TSB #LI82.95-N-070783

      Date Announced:
      JAN 21, 2020
      NHTSA ID:
      #10171649

      Fault message in instrument cluster "SOS not ready" - SOS button in overhead control panel flashes Read More »

    ELECTRICAL SYSTEM:SOFTWARE

    EXTERIOR LIGHTING

    EXTERIOR LIGHTING:HEADLIGHTS

    VISIBILITY

    • TSB #LI54.65-N-075675

      Date Announced:
      NOV 11, 2022
      NHTSA ID:
      #10228811

      Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447. Read More »

    SEAT BELTS

    STRUCTURE:BODY:DOOR

    VEHICLE SPEED CONTROL

    VEHICLE SPEED CONTROL:CRUISE CONTROL

    TIRES

    SEATS

    SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

    EQUIPMENT

    • TSB #NCUVS2KRUMPE

      Date Announced:
      NOV 03, 2021
      NHTSA ID:
      #10205440

      Update Fuel System Control Unit Read More »

    • TSB #LI82.85-P-068846

      Date Announced:
      JUL 06, 2021
      NHTSA ID:
      #10199654

      "Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional" Read More »

    • TSB #Initial NCU - 44

      Date Announced:
      JUN 17, 2020
      NHTSA ID:
      #10177238

      Propeller Shaft Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz vans, has determined that on certain Metris vehicles from platform 447 (VS20), the propeller shaft may not be attached to the intermediate bearing according ... Read More »

    • TSB #LI82 85-P-069370

      Date Announced:
      APR 12, 2019
      NHTSA ID:
      #10160714

      MBUX multimedia system: Fault code B1F9997 is shown as stored Read More »

    • TSB #LI82 85-P-069467

      Date Announced:
      APR 12, 2019
      NHTSA ID:
      #10160715

      MBUX multimedia system: "Freeway" pop-up display cannot be deactivated Read More »

    • TSB #LI82 85-P-069469

      Date Announced:
      APR 12, 2019
      NHTSA ID:
      #10160716

      MBUX multimedia system: The Voice Control System does not recognize voice commands; message "Voice data are loading" is displayed Read More »

    • TSB #LI30 21-N-069662

      Date Announced:
      APR 10, 2019
      NHTSA ID:
      #10160713

      Supplemental Cruise Control Installation Instructions, 447 without Code MS1 Read More »

    EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

    • TSB #LI82.85-P-068846

      Date Announced:
      JUL 06, 2021
      NHTSA ID:
      #10199654

      "Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional" Read More »

    EQUIPMENT:ELECTRICAL:INFOTAINMENT

    • TSB #LI82.85-N-074054

      Date Announced:
      JUL 06, 2023
      NHTSA ID:
      #10240175

      The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Read More »

    EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

    EQUIPMENT ADAPTIVE/MOBILITY

    • TSB #LI82.85-P-068846

      Date Announced:
      JUL 06, 2021
      NHTSA ID:
      #10199654

      "Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional" Read More »

    • TSB #Initial NCU - 44

      Date Announced:
      JUN 17, 2020
      NHTSA ID:
      #10177238

      Propeller Shaft Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz vans, has determined that on certain Metris vehicles from platform 447 (VS20), the propeller shaft may not be attached to the intermediate bearing according ... Read More »

    UNKNOWN OR OTHER