3.7

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
34,000 miles

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problem #1

Mar 102017

S550

  • 34,000 miles
Problem 1: car sold to me without full disclosure. Silverstar motors in L.I city, NY sold me the car & withheld material information. The car had 4 damaged & defective wheels. This was disclosed to me by another dealer helms brothers. Tires were constantly losing air; front end would vibrate at highway speeds & was constantly in the shop. Silverstar gave me 4 new tires to compensate me for my troubles & I have already lost 2 of them in a few months. One was damaged last Friday doing 10 miles an hour on archer avenue in queens NY hitting a pot hole. I was forced to purchase tire insurance knowing the problems I had with a previous 2006 Mercedes cls 500 & this one. Manufactures should be held to higher standards for tires, & wheels strength & resilience. They should disclose to all buyers that low profile tires & large rims can be a major problem on city streets. Several months ago I was leaving an atm drive-in at chase bank; going 5 mph I side swiped the curb, lost air in both right tires & had to call for road service. Such little force to the tires caused a major problem & could at high speeds be deadly. I was fortunate that I was only going yes 5mph. The wheel & tire issues had car out of service at silver star for of 3-4 weeks. Problem # 2: engine light on. Helms brothers had car 3 X for 27 days. They pulled out engine & transmission to replace engine harness wiring. I picked up the car & the engine light went on again. They said there was an oil leak at one of the engine sensors & they cleaned it up & secured it. Again the 3rd time I returned because the engine light was on. Helms brothers said they missed one of the engine sensors, & cleaned it or replaced it and secured it. They also removed all the gas from the tank (5 gallons +/-) the third trip & put in a few gallons of new gas. The car was road tested one week more. The engine light stayed off.

- Flushing, NY, USA