10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 19,114 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Cpsc: I1370321A. 1999 Mercury Cougar. Consumer stated while driving, the air bag on the driver side deployed for no reason.
- Altenburg, MO, USA
On my drive home from work on Friday 7/12/2013 at approximately 3:30 pm the airbag on the driver side deployed for no apparent reason. This was on a 1999 Mercury Cougar that my family purchased new. The VIN is [xxx]. I called and spoke with [xxx] at Ford and he stated there was nothing Ford could do. He suggested I call my insurance company...I don't understand why my insurance company would be concerned with a flaw in a Ford product. I hope you will understand that I am scared to drive this car at this point. Will one of three remaining air bags deploy for no apparent reason? to be told to contact my insurance company is not acceptable. I am a very reasonable person but will not be taken advantage of. My expectation are simple: Ford needs to have this car towed to a dealer. The drivers side seat needs to be repaired or replaced. The entire air bag systems needs to be checked and brought up to a safe standard. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Altenburg, MO, USA
My wife started the car and a split second later the passanger airbag prematurly deployed. It was the airbag in the passenger seat. I made an appointment for her hearing in her right ear because she is having problems. I called the Ford/Mercury manufacturer and they stated that there was nothing that they could do about it. I contacted the dealership which I bought the vehicle from and they stated there was nothing that they could do either. I dont know about you but I think that this is a major defect and would not want to hear or see anyone else have to go through this. I am just grateful that I gave my daughter a ride to school that morning.
- Tucson, AZ, USA
While driving between 35 to 40 mph vehicle stalled. This caused loss of steering and brake power. Consumer lost the control of the vehicle, and was involved in a front end collision. Upon impact, neither of the air bags deployed.
- Ashkum, IL, USA
While parked in driveway driver side airbag deployed inadvertently. The manufacturer was contacted. The insurance company was also contacted but stated the failure was not covered.
- Somerset, KY, USA
I have had numerous problems with my '99 Cougar such as, failure of my pat system and computer system. I have had problems with my brakes which they can't seem to figure out the problem. I have had my starter replaced twice. I have had defects in several sensors, which is not under warranty that I had to pay a good amount of money for them to repair. My fan has even blown out. There is a burning smell whenever I turn on my heater that none of the dealers can't seem to smell. I also had to purchase a new radiator. When my computer went out my car was still under warranty but they made me pay for the repairs, parts, and labor out of my pocket. This is not all. The list goes on and on. I have complained to the dealership, Ford Motor Co. And even had someone from Ford to investigate all of the problems I've had with my vehicle. They have been rude to me on several occasions, especially when I had questions about the repairs of my vehicle. Something needs to be done about this. I would not recommend the purchase of a Mercury Cougar to anyone.
- Shreveport, LA, USA
Consumer was hit on the drivers side causing the vehicle to enter a ditch and run head on into an utility pole. The air bags failed to deploy.
- Los Angeles, CA, USA
The air bag light would flash or stay on for extended amounts of time, the dealer replaced a bad connection but the flashing reappeared. Nlm
- Mechanicsburg, PA, USA
1. part within transmission was missing 2. faulty airbag sensor is blinking indicating a defect 3.wiring harness melted, possible fire hazard.
- Clearwater, FL, USA
Airbag failed.
- Las Vegas, NV, USA
Air bag warning light illuminates, indicating a malfunction within the system. Dealer cannot identify the problem.
- Fostoria, OH, USA
Air bag indication light would flash intermittently. Dealer has been contacted.
- Blandon, PA, USA
The airbag indicator light comes on, indicating a problem with the airbag system. But then light went off. However, there continues to be a problem with the airbag system.
- Blandon, PA, USA
- Kalama, WA, USA