3.8
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 32,507 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Rack & pinion. Loss of fluid.
- Alma, AR, USA
5 months after purchasing this Cougar, there was a huge power steering leak. Called around for someone to fix it, but dealer was the only choice. We were told it could be a bad pump and that would cost $450 to fix. They called back and said the whole gear was bad and had to be replaced and would cost us $700. We had no choice but complained to the dealer that rack and pinion gear should not go bad on a 2 year old car. We also contacted Ford customer relations, who did nothing to help us. We want our money back. Dealer also failed to notify us of 5 outstanding recalls on this car. Then, 2 days after picking it up from steering being fixed electrical system shorted out and stranded our 19 year daughter at 2 in the morning. This is directly related to one of the recalled items. The dealer should have fixed this during the 3 days when they had the car.
- Westland, MI, USA
- Ofallon, MO, USA