The contact owns a 2001 Mercury Cougar. The contact stated that she received notification of NHTSA campaign id number: 04V421000 (fuel system, gasoline) and took the vehicle to the dealer for inspection. The technicians stated that they could not complete the repair because she had not experienced the failure. The contact stated that the fuel system failed and she attempted to have the vehicle repaired but the parts needed for the recall repairs were not available. The vehicle was not repaired. The manufacturer was notified and stated that she would have to wait until the parts had become available. The failure mileage was 111,000. Updated 12/06/12 updated 12/07/2012

- Hanover Park, IL, USA

After all the problems with my 2001 Cougar I wish I would have made a better choice in what vehicle I bought. The one recall that they had on the fuel pump I had to have that replaced, but I am not sure they really fixed it because it still hesitated when I accelerating. The low coolant light on the dash went on in the winter time when I first started the car. After I driving a bit the light will just turn off. So how the am I suppose to know when there really was a coolant problem if the light just went on. Then, the transmission went out at 94,000 miles with no signs of it going out. I was driving on the highway at 70 mph when I pressed on the gas pedal and nothing happened, like the car was in neutral. I tried different gears and nothing. I was able to coast to the shoulder of the road and had to call a tow truck to bring the car home and cost $300. I had to find a place to bring the car to get a new transmission which was at a Ford dealership. They said it would take about 3 days to have it done, and turned out taking 2 weeks because they didn't know how to put the correct transmission in the box. They sent two wrong transmissions before Ford finally got the correct transmission for the car to the shop. This cost me $3,235. Transmissions failing at 94,000 miles was ridiculous considering all proper maintenance was done when it was needed. There were still other problems with the car, but I could not fit all the words on this form. I did not believe anything was done at all, and customer service from Ford was terrible. The next vehicle I buy most definitely will not be a Ford and probably not an american vehicle either. Word of mouth is very powerfully and people that I talk to about Cougar problems will never be buying a Ford. If only Ford would care a little and not be afraid to spend some money to make their customers a little more pleased with their purchase then maybe people wouldn't look down so much on Ford products.

- Lakeville, MN, USA

The consumer stated the fuel pump was replaced under a Ford recall. Consumer states the vehicle is still doing the same thing as before the fuel pump was replaced.

- Des Moines, IA, USA

While driving 50 mph, the vehicle stalled without warning. The driver tried to restart the vehicle and was not able to do so. The vehicle was towed to the dealer for inspection. The mechanic informed the driver that the fuel pump needed to be replaced.

- San Antonio, TX, USA

Request for reimbursement for replacement of fuel pump.

- Valley Cottage, NY, USA

Problems with engine stalling and fuel pump. The consumer requested that Ford reimburse the cost of replacing the defective part.

- New York , NY, USA

2001 Mercury Cougar has stalled 5 times within a month and a half. Twice on the highway and 3 times idle. Car was completely shutting off without restarting and 2 computer chips were replaced due to Ford putting in a bad chip. Car is now stalling when going at slow speeds or stopped and has been in an independent shop 3 times within a 3 week period so the car is now stalling once a week. Brand new wires, throttle body, idle censor was replaced and it's still stalling. Spent a small fortune on rental cars, tow trucks and repairs. Ford's customer service said there was nothing that could be done. Will never ever buy an american car again!

- King George, VA, USA

Fuel pump failure - fuel pump had been replaced previously (with an oem Ford one), while driving on I95 near DC in heavy traffic, pump died, causing car to stall, almost causing a multi car accident while trying to merge thru traffic to reach the breakdown lane. Dealer replaced fuel pump (52,000 miles). Now at 61,000 the pump is dying again.

- Hudson, MA, USA